Real-life flight attendant Heather Poole has written a charming and funny insider’s account of life and work in the not-always-friendly skies. Cruising Attitude is a Coffee, Tea, or Me? for the 21st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in “Crew Gardens” Queens and finding love at 35,000 feet. The popular author of “Galley Gossip,” a weekly column for AOL’s award-winning travel website Gadling.com, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendant’s jump seat.

Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.

Fasten Your Seat Belts! is the first history of an airline to be told from the view point of its cabin crew. Through hundreds of interviews, Valerie Lester has encouraged Pan Am's flight attendants to recount their personal dramatic, tragic, comic & heroic stories, many of which deserve to take an honored place in the annals of air transport history. She includes accounts of the heroic deeds of the cabin crews in such incidents as the 1947 crash in the Syrian desert; the terrorism in Cairo & Rome; the last flight from Saigon; the holocaust at Tenerife; & the siege at Karachi. There are tales of the first stewards & their experiences during World War II; Pan Am's brave & resourceful first stewardesses; the first round-the-world flights (both planned & unplanned); the White House Press charters; the advent of jets--& of bigger jets; Desert Storm; & Pan Am's final, heart-rendering flight. Until now, the important role that flight attendants have played in the history of civil aviation has been poorly served. Here, at last, is a book that redresses the balance.

Through his experiences aiding world leaders in pushing their domestic and international policies, Greenberg offers an insightful examination of leadership, democracy, and the bridge between candidate and constituency.

This work examines the causes of airplane accidents and what private and public policies are needed to improve aviation safety. It begins by examining the safety record of the United States commuter airline industry in the post-deregulation era characterized by increased emphasis by airlines on cost control and growing pressures on the air traffic control and airport system. The authors go beyond the safety of the scheduled airlines to examine the reasons for accidents in the nonscheduled and general aviation segments of the United States industry, where the bulk of fatalities occur and where airline pilots increasingly receive most of their training and experience. They then turn to an examination of aviation safety throughout the world, first with a detailed comparison of Canadian and American aviation safety, and then with a look at air safety in all regions of the world and the safety performances of all the world's major airlines. Three emerging issues are then examined in greater detail: assessing the margin of safety, worldwide aging of all airline fleets, and terrorism.

Buckle up to learn all about flying! Amazing Airplanes follows the animal crew, as they become pilots, baggage handlers, and air stewards. Each page is filled with details that machine-mad kids love, such as the cockpit, landing gear, and much more. This book is perfect for budding pilots or happy vacationers! From airplanes to fire engines, the internationally bestselling Amazing Machines series is the perfect way for children to learn about all sorts of vehicles! Each book introduces a new vehicle and the jobs it can do. Bright, engaging artwork and simple, rhyming text combine to make these fantastic books for young children. Kids will love getting to know the friendly, animal characters who feature throughout the series and reading about their fast-paced adventures!