Successful leaders today don't dictate; they invite. They don't dismiss; they welcome. They don't neglect; they care. Now more than ever we must pay attention to the soft side of leadership if we want hard results. As leaders--from parents to CEOs--we must learn gracious leadership to truly, positively, change our spheres of influence. In this passionate, powerful book, pastor and leadership mentor Terry Smith fleshes out five vital principles you need to become a hospitable leader. He shows that this type of leadership is not superficial niceness or allowing people to do whatever they want. Hospitable leadership is result-oriented because it's motivated by genuine love. It's how you create environments where people and dreams can thrive, where vision turns to action, and where great things happen regularly. Here is everything you need to become the type of leader people want to follow.

Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

How do you gain a sustainable competitive advantage in today's global hospitality industry? Are there ways to attract and keep a customer over the course of a lifetime? Marketing Leadership in Hospitality and Tourism, Fourth Edition addresses the marketing strategies and tactics known to be effective in the industry such as strategic pricing and revenue management, customer loyalty programs, proven communication mixes, and more! Each chapter explores how to market services and the hospitality experience from both an academic and industry point of view. Case studies, international examples, web exercises and intriguing interviews help readers learn about marketing and also about the industry itself.

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

Listen. Listen carefully. Listen with your heart. Hear God calling to you. He wants your God-inspired dreams to come true. He wants you to help make His world all He knows it can be. He is for you. Cheering for you. And if God is for us, how can we do anything but believe that our best possible future is within our grasp? Pastor and leadership expert Terry A. Smith has seen the transformation. From fear-based hesitation to faith-based confidence. From conventional, not-quite-fulfilling life to proactive, best, abundant life. It is possible for you. But Smith is not asking you to take his word for it. From the Old Testament to Jesus, from Augustine to John Calvin to Eugene Peterson, from Peter Drucker to Seth Godin, Smith has assembled a dazzling host of stories and ideas to support his proposition: We are each called to reach our full potential, to marshal all our resources and step out in faith. We can Live Ten, and it will not just change us; it will change the world.

Most church members don't see their churches clearly. In almost all of Thom S. Rainer's consultations, church members perceive their church to be friendly. But as he surveyed guests, he found that the guests typically saw church members as unfriendly. The perception chasm existed because the members were indeed friendly . . . to one another. The guests felt like they crashed a private party. Bestselling author Thom Rainer (I Am a Church Member, Autopsy of a Deceased Church) has a game plan for churches to become more hospitable. In a format that is suitable for church members to read individually or study together, Rainer guides readers toward a practical framework for making a difference for those who visit their church. Churches may use Becoming a Welcoming Church to assess and audit where they are on a spectrum between welcoming and wanting. Additionally, churches can use the companion book We Want You Here to send guests home with a compelling vision for what pastors want every guest to know when they visit.

This book is an astute rethinking of theology and pastoral ministry that overcomes sentimental notions of hospitality.