Praise for The Handbook for Working with Difficult Groups "Beginning with a conceptual framework useful to understand effective group functioning, The Handbook for Working with Difficult Groups continues with twenty chapters, each describing a common challenge a facilitator can face, examining the research available to understand the difficulty, and then offering pragmatic interventions a facilitator can use to deal with this challenge. A must-read for any group facilitator."—David Straus, founder, Interaction Associates "If you're looking for ways to make your team more productive, you'll find golden nuggets written just for your situation in The Handbook for Working With Difficult Groups. A compendium of research and sage advice, this book offers experienced insights into how to transform seemingly dysfunctional groups and avoid obstacles before you hit them. Should be in the library of any leader or facilitator!"—Tammy Adams, CPF, president, Chaosity LLC "This fine book contains a rich diversity of case studies, approaches and wise counsel from leading practitioners working with groups. It will help you to understand and facilitate effectively in even the most difficult situations."—Dale Hunter, author, The Art of Facilitation: The Essentials for Leading Great Meetings and Creating Group Synergy "Whether you are a facilitator, leader, or member of a group, you will gain surprising insights into why a group is difficult, and more importantly, how to recognize the cause of the difficulty and how to develop an effective response to move the group forward."—Gary Rush, CPF, president, MGR Consulting; chair, International Association of Facilitators (IAF)

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Group Psychotheraphy “Finally, we have a book about group therapy that answers the question, ‘Is there one book that covers the waterfront but is deep enough to provide more than just an overview of models, and can actually help me become a better group therapist?’ This is such a book.” International Journal of Group Psychotherapy “This volume reflects the expansion in the field of psychodynamic group psychotherapy that today incorporates a variety of theoretical perspectives. Leading experts from various countries provide the reader with a clear overview of the different approaches. In addition, there are chapters in this volume that deal with special populations and conditions of treatment. While providing a straightforward introduction to the plethora of material in the field, the volume will also serve as a comprehensive resource for any seasoned group psychotherapist.” Howard D. Kibel, Professor of Psychiatry, New York Medical College and past President of the American Group Psychotherapy Association, USA The Handbook of Group Psychotherapy is a user-friendly guide to conducting group psychotherapy in various settings and with different populations. It has been designed as a resource for new professionals, including graduate students in mental health, as well as more seasoned clinicians planning to integrate group psychotherapy into their work. Bringing together pre-eminent group psychotherapists from different theoretical perspectives and countries, the articles in this volume present their approaches to conducting groups with diverse populations in different settings. Written in straight-forward, jargon-free language, the articles directly speak to the needs of the mental health professional planning to begin a group or to strengthen an existing group. Whether combined with a formal class in group techniques, human relations, or group dynamics, or in an institute training group practitioners, or read as part of one’s own professional development, this work is likely to advance the reader’s clinical competency and strengthen their self-confidence as a leader. Using a personal style and speaking from years of experience, the contributors provide hands-on suggestions as to how a group leader really works. From determining patient or client needs, developing treatment goals, and constructing a group, to handling emergencies, the contributors address the needs of the new group leader. The articles also address issues of diversity and globalism, as well as trauma and resiliency, making this a truly post-9/11 contribution.

Sponsored by the International Association of Facilitators, The IAF Handbook of Group Facilitation offers the need-to-know basics in the field brought together by fifty leading practitioners and scholars. This indispensable resource includes successful strategies and methods, foundations, and resources for anyone who works with groups. The IAF Handbook of Group Facilitation provides an overview of the field for new and aspiring practitioners and a reliable reference for experienced group facilitators, including chapters on Creating positive ongoing client relationships Building trust and improving communications Facilitating group brainstorming sessions Drawing out the best in people Developing a collaborative environment Designing and facilitating dialogue Managing conflicting agendas Working with multicultural groups Using improvisation Understanding virtual meetings Facilitating team start-up Assessing group decision processes Building expertise in facilitation Reviewing core facilitation competencies Modeling positive professional attitudes

Learning in groups, rather than in formal lectures or presentations, allows students to have greater scope to negotiate meaning and express themselves and their own ideas. It also helps them to establish far more effective releationships, not only with their tutors and trainers but with each other. Yet many tutors and trainers find the leadership role required when working in groups difficult to perform satisfactorily and revert to their traditional role as subject expert and prime talker. This handbook is a truly comprehensive guide for anyone involved in groupwork, containing advice and practical exercises to develop group learning skills for both learners and tutors. This new edition has been thoroughly updated, containing valuable new material throughout on group learning and collaborating online, action research and the role of reflection and emotional intelligence.

You want to help -- a church member faces a terminal illness, good friends of yours just lost their child, a member of your group is struggling with an addiction, the death of a child, divorce, addiction, terminal illness--but you feel unsure how to help. Prepare yourself with practical ways to love others through their greatest challenges. People face difficult, painful stuff in life--and they shouldn't struggle alone. But what do you say? How do you help? What if you make things worse? This rapid-response handbook gives you and your small group the confidence to share God's love and comfort with hurting friends. You will be prepared to respond with 12 chapters focused on twelve emergencies that people you care for may encounter. Each chapter includes: Real Life Narrative -Learn from someone who has been there Care and Counseling Tips -Practical ideas to personally reach out in love Tips for your entire small group -Great ways your group can offer support What to say and What not to say -Positive encouragement to help the hurting, and advice on what not to say You'll also find Scripture connections, guidelines for referring your friend to a professional counselor, additional resources, and ways your group can stand by your friend in need.