Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes. Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control." This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.

The "Smiling Funnel Web" teaches you how to argue effectively! Much of life is spent in arguing, and most arguments are futile wastes of time. Neither the participants nor the audience learn anything. Between men in crowded bars arguments can even lead to physical fights, usually for no purpose. Yet intelligent argument is often the only sensible way to advance our many causes, to spread knowledge, and to achieve progress. It is one thing to sound impressive, to devastate the opposition, and to make a great impression. It is by no means the same thing to change people's minds, to convince them by your arguments. Persuasion is achieved more often than not by quiet, rather than devastating argument.

Most of us are under verbal attack everyday and often don't realize it. In "The Gentle Art of Verbal Self-Defense" you'll learn the skills you need to respond to all types of verbal attack

This book will help police officers and other contact professionals develop verbal strategies that can transform potentially explosive encounters into positive resolutions. It addresses the most difficult problems of the street encounter where quick thinking and spontaneous verbal response often make the difference between life and death. The author explores all kinds of confrontation rhetoric and offers both a theoretical and practical account of how to handle street situations. Following an introduction to the problems of street communication the author focues on five basic rhetorical elements perspective, audience, voice, purpose and organization. The principles and techniques described can be used in practically every verbal encounter. Each chapter includes case studies that give readers practice in developing rhetorical strategies for handling street encounters and dealing with the public. The final chapter provides a professional model for police officers. It presents a definition of the law enforcement profession that will command respect from the public and offer those in the profession a firm sense of identity.

The Gentle Art of Persuasion teaches you how to argue effectively! Much of life is spent in arguing, domestically, at work, professionally, or it just happens that way. Most arguments are futile wastes of time. Neither the participants nor the audience learn anything. Between men in crowded pubs arguments can even lead to physical fights, usually for no purpose. Yet intelligent argument is often the only sensible way to advance our many causes, to spread knowledge and to achieve progress. It is one thing to sound impressive, to devastate the opposition, to make a great impression. It is by no means the same thing to change people's minds, to convince them by your arguments. Persuasion is achieved more often than not by quiet, rather than devastating argument. Learn from someone who knows how to get his point across in the most effective, and charming, way.

In an age when managers can no longer rely on formal power, persuading people is more important than ever. Persuasion is a process of learning from colleagues and employees and negotiating shared solutions to solving problems and achieving goals. In The Necessary Art of Persuasion, Jay Conger describes four essential components of persuasion and explains how to master them, providing the information you need to fulfill your managerial mandate: getting work done through others.

The Art of Persuasion teaches you how to get what you want when you want it. You would love to have that ability, right? After studying some of the most successful men and women in modern history, author Bob Burg noticed how many common characteristics these people have—and shares them all with you. One trait that stands above all the rest is their ability to win people over to their way of thinking—they were all persuasive. Each of these life winners had a burning desire, coupled with great creativity, and a total, unshakable belief in their mission or cause. The Winning principles you will learn include: Making People Feel Important Everything is Negotiable Dealing with Difficult People Persuasion in Action What Sets You Apart from the Rest Nuggets of Wisdom Presented in everyday, clear, and often humorous language, The Art of Persuasion leaves an impression on you that will last a lifetime—filled with one success after another!