Relationships are a crucial part of effective leadership. Local government managers are introverts by nature, so the “people skills” part of the job doesn’t come easily. This e-book is based on interviews with current and retired city managers, county executives, and directors who share their stories, insights, and tough lessons learned on relationship building. The Fine Art of Managing Relationships discusses why the manager’s relationships are important to their effectiveness in the workplace and in the community, and what actions build trust and what actions diminish trust.

A successfully managed project is a carefully planned and organized effort. A critical and essential skill for any art service manager is project management—the ability to organize resources--labor, budgets, materials-- and handle constraints so that a project’s goals are successfully accomplished. Fine Art Movement and Storage: Project Management for the Visual Arts is a practical handbook for developing and managing multi-faceted projects from the project manager’s point of view, including estate moves, exhibition planning for preparators, storage setup, planning and maintenance, storage movement and planning, collection relocations, traveling exhibitions, art fairs, and the prioritizing of overlapping projects. It covers complex and advanced project management issues such as: Identifying your stake holders and foreseeing potential stake holder conflicts, Identifying the project’s goals and parameters, Outlining goals for initial and follow-up site visits, Guidelines for conducting a site visit, Planning for art and material staging, Estimating and quoting time, labor, and materials, Understanding and estimating hard and soft costs in your budget, Planning for contingencies, Developing budgets and timelines, Scheduling overlapping tasks, Creating daily goal sheets and project punch lists, Training and staffing your crew, Assigning crew leaders, Delegating project responsibilities, Managing quality control and industry standards, Understanding project completion, post completion, and follow up, and Managing multiple projects. Over 50 graphics help to make this a book you’ll use every day. Every art institution, art service company and individual that manages projects or anticipates a project will need and want to have access to this book as a resource, as a reference and as a training tool.

Secrets To Success Unveiled Within! Everyone has heard the following: People like to buy - People hate being sold or being forced to buy - People buy from people that they like and trust. Therefore, it stands to reason that if you are the person your clients trust they will buy from you without you having to sell them anything. How then do you become the trusted advisor to your clients? How do you establish and maintain long-term relationships? This book reveals the best kept secrets of successful relationship selling and is a must-read for every consultant and sales professional. Although, if you are looking for a well-structured book with information delivered in precise (in other words dry and boring) format, this may not be the best book for you. However, if you are looking for an abundance of relevant information interspersed with over almost a quarter century of real-life experiences both good and bad narrated with a lot of passion and caring, you will find this book stimulating and insightful.

In an age when managers can no longer rely on formal power, persuading people is more important than ever. Persuasion is a process of learning from colleagues and employees and negotiating shared solutions to solving problems and achieving goals. In The Necessary Art of Persuasion, Jay Conger describes four essential components of persuasion and explains how to master them, providing the information you need to fulfill your managerial mandate: getting work done through others.

Does striking up a conversation with a stranger make your stomach do flip-flops? Do you spend time hiding out in the bathroom at social gatherings? Do you dread the very thought of networking? Is scrolling your phone a crutch to avoid interacting? Help is on the way with The Fine Art of Small Talk, the classic guide that's now revised for the modern era. Small talk is more than just chitchat; it's a valuable tool to help you climb the corporate ladder, widen your business and social circles, and boost your self-confidence. With practical advice and simple conversation 'cheat sheets,' this book offers easy-to-learn techniques that will allow you to feel comfortable in any type of social situation-from a video meeting to a first date to a cocktail party where you don't know a soul. Communication expert Debra Fine will show you how to: - Learn to connect with others regardless of the occasion, event or situation - Come across as composed and self-assured when entertaining - Avoid awkward silences and 'foot in mouth' disease - Convey warmth and enthusiasm so that other people feel good about being near you - Make a positive, lasting impression from the minute you say hello. Once you master The Fine Art of Small Talk, you'll excel at making others feel included, valued and comfortable. Let Debra Fine turn you into a small-talk expert - and watch the contacts, business deals and social relationships multiply before your eyes!

Special Features: · Best-in-class data mining techniques for solving critical problems in all areas of business· Explains how to pick the right data mining techniques for specific problems· Shows how to perform analysis and evaluate results· Features real-world examples from across various industry sectors· Companion Web site with updates on data mining products and service providers About The Book: Companies have invested in building data warehouses to capture vast amounts of customer information. The payoff comes with mining or getting access to the data within this information gold mine to make better business decisions. Readers and reviewers loved Berry and Linoff's first book, Data Mining Techniques, because the authors so clearly illustrate practical techniques with real benefits for improved marketing and sales. Mastering Data Mining takes off from there-assuming readers know the basic techniques covered in the first book, the authors focus on how to best apply these techniques to real business cases. They start with simple applications and work up to the most powerful and sophisticated examples over the course of about 20 cases. (Ralph Kimball used this same approach in his highly successful Data Warehouse Toolkit). As with their first book, Mastering Data Mining is sufficiently technical for database analysts, but is accessible to technically savvy business and marketing managers. It should also appeal to a new breed of database marketing managers.