Whether you want to win that new account or inspire your family and friends, bestselling author and acclaimed speaker Mark Sanborn shows us how to make every performance count. Every day, we are called to perform— at work, at home, in our communities. But is it possible to make every performance outstanding, the kind that leaves people applauding for an encore? Mark Sanborn, leadership expert and bestselling author of The Fred Factor, says that anyone can achieve remarkable performance time after time—no matter what their personality, strengths, or weaknesses. In The Encore Effect Sanborn demonstrates, through his own experiences as well as those of the people he’s worked with in his career, how you can cultivate the traits shared by remarkable performers and achieve extraordinary results in all aspects of your life. The secrets lie in five steps: Passion: The fuel for remarkable performance Prepare: How remarkable performance begins Practice: It won’t make you perfect, but it will make you better Perform: How to engage your audience Polish: Making your performance shine Whether your “stage” is an office, a sales floor, the boardroom, or your own home, Sanborn’s sound advice and rousing encouragement will help you shine in every situation where it matters most.

NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.

In this “heartrending, passionate, and surprisingly humorous account of the conjunction between art and death” (Andrew Solomon, New York Times bestselling author), acclaimed opera singer Charity Tillemann-Dick recounts her remarkable journey from struggling to draw a single breath to singing at the most prestigious venues in the world after receiving not one but two double lung transplants. Charity Tillemann-Dick was a vivacious young American soprano studying at the celebrated Franz Liszt Academy of Music in Budapest when she received devastating news: her lungs were failing, her heart was three and a half sizes too big, and she would die within five years. Medical experts advised Charity to abandon her musical dreams, but if her time was running out, she wanted to spend it doing what she loved. In just three years, she endured two double lung transplants and had to slowly learn to breathe, walk, talk, eat, and sing again. With new lungs and fierce determination, she eventually fell in love, rebuilt her career, and reclaimed her life. More than a decade after her diagnosis, she has a chart-topping album, performs around the globe, and is a leading voice for organ donation. Weaving Charity’s extraordinary tale of triumph with those of opera’s greatest heroines, The Encore illuminates the indomitable human spirit and is “an uplifting story of overcoming significant odds to fulfill a dream” (Kirkus Reviews).

The edge is that small line between excellence and mediocrity, that little extra something that pushes you to a different level in life. Education and intelligent thinking can often provide the edge. Mediocrity breeds mediocrity, so we have no choice but to find the edge if we wish to distinguish ourselves in life. Seeking the Edge seeks to provide the tools and techniques to find that edge in your life. Whether it is an education, a new career, family, or even hobbies, we must shoot for the stars! The life lessons of author Joseph Rose, the storytelling professor, offer tips and lessons on building character, seeking opportunities, being prepared, and learning from past experiences. The journey can make it tough to find the end of the rainbow, but we must always keep our eyes, ears, and minds open to experience the small successes and joys along the way. Seeking the Edge will help you learn, appreciate, and grasp the opportunities that can lead to the real success stories of your life. Keep climbing despite hardship, pain, and discouragementthere will be an awakening in your life. Dream and set goals! Be determined, persistent, and confident, and enjoy the moments along the path to success, happiness, and self-satisfaction. Dont ever give up; seek the edge!

A teenaged boy on the run propels Detective Carl Mørck into Department Q’s most sinister case yet in the fifth novel in Jussi Adler-Olsen's New York Times bestselling series. Fifteen-year-old Marco Jameson longs to become a Danish citizen and go to school like a normal teenager. Unfortunately, his Uncle Zola forces the children of their former gypsy clan to beg and steal for his personal gain. When Marco discovers a dead body that proves the true extent of Zola’s criminal activities, he goes on the run. But it turns out his family members aren’t the only ones who want to keep Marco silent...forever. Detective Carl Mørck wants to save the boy, but Marco’s trail leads him to a case that extends from Denmark to Africa, from embezzlers to child soldiers, from seemingly petty crime rings to the very darkest of cover-ups.

Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies—even, cities—were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more. You’ll not only be inspired by Fred 2.0, you’ll also have the tools and strategies to aim higher and achieve the extraordinary.