"Imagine a company culture where employees feel valued, recognized, and empowered enough to go the extra mile for customers and colleagues; where the leadership is able to be authentic, transparent, and connected to their team. The Economy of Kindness: How Kindness Transforms Your Bottom Line provides real life examples of companies that have employed kindness as their secret weapon to build and maintain their organizations." --Back cover.

As seen on THE ONE SHOW, and heard on WOMAN'S HOUR and THE ZOE BALL BREAKFAST SHOW on Radio 2 'Challenges all the things we thought we knew about business.' Sam Baker __________ How we live, buy and sell is changing, and it's changing for good. Rebuild is a vital guide to how we reset post-pandemic and build back better. Retail and brand expert Mary Portas argues that over the past thirty years the business of what we buy has been dominated by the biggest, fastest and cheapest. But those values no longer resonate. We've come to realize that more doesn't equal better. We are all ready to put people and planet before profit. This 'Kindness Economy' is a new value system where in order to thrive businesses must understand the fundamental role they play in the fabric of our lives. Because we don't just want to buy from brands - we want to buy into them. Full of expert insight and invaluable advice, Rebuild is about resetting the dial. It gives businesspeople pause for thought about how to make money, as well as the practical tools to build back post-pandemic. And it speaks to anyone who votes with the pound in their pocket - all of us who, with social progress in mind, want to spend our money differently and better. _________ 'Doesn't lecture or scold, but brings people with her on a journey to a better place.' Irish Times 'Mary Portas is a woman on a mission.' Forbes

This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care.

Winner of the 2015 Margaret Mead Award from the American Anthropological Association and the Society for Applied Anthropology After Haiti’s 2010 earthquake, over half of U.S. households donated to thousands of nongovernmental organizations (NGOs) in that country. Yet we continue to hear stories of misery from Haiti. Why have NGOs failed at their mission? Set in Haiti during the 2004 coup and aftermath and enhanced by research conducted after the 2010 earthquake, Killing with Kindness analyzes the impact of official development aid on recipient NGOs and their relationships with local communities. Written like a detective story, the book offers rich ethnographic comparisons of two Haitian women’s NGOs working in HIV/AIDS prevention, one with public funding (including USAID), the other with private European NGO partners. Mark Schuller looks at participation and autonomy, analyzing donor policies that inhibit these goals. He focuses on NGOs’ roles as intermediaries in “gluing” the contemporary world system together and shows how power works within the aid system as these intermediaries impose interpretations of unclear mandates down the chain—a process Schuller calls “trickle-down imperialism.”

In today's revolutionary market the classic sales model is both out of date and dangerous. Often it seems like you don't just have to run tokeep up, you have to continually sprint, market and discount. That's exhausting, but - there is another way. The best and most successful Organisations don't follow this chaotic strategy: they slow down and design world class solutions that optimize sales for the long term. This is the approach we call 'Slow Selling'. www.slow-selling.org Effective selling has never been easy, but now it's harder than ever. This more stringent world calls for much simpler and more customer focused sales tools and processes, and 'Slow Selling' delivers exactly that. Hyrum Smith, Co-Founder and former CEO of Franklin Covey Working relentlessly to deliver the very finest service has led to a consistent and continual growth in sales. It is this exact approach that is advocated and explained in the 'Slow Selling' process. I thoroughly recommend this book!' Jay Wright, CEO Virgin Wines Sellers need to act in a slower, more considered and sophisticated way: they need to add value to the buyer at every step. This is exactly the message and tools delivered by 'Slow Selling'. Grant Leboff, Bestselling author of 'Sticky Marketing' "Slow Selling is a breath of fresh air. Today's traditional sales approaches are broken, outdated and obsolete. Guy and Brendan offer a breakthrough approach that if implemented will revolutionize how selling should be done in the 21st century. I highly recommend this book. David M. R. Covey, CEO of SMCOV & co-author of Trap Tales​

An inspiring account of America at its worst-and Americans at their best-woven from the stories of Depression-era families who were helped by gifts from the author's generous and secretive grandfather. Shortly before Christmas 1933 in Depression-scarred Canton, Ohio, a small newspaper ad offered $10, no strings attached, to 75 families in distress. Interested readers were asked to submit letters describing their hardships to a benefactor calling himself Mr. B. Virdot. The author's grandfather Sam Stone was inspired to place this ad and assist his fellow Cantonians as they prepared for the cruelest Christmas most of them would ever witness. Moved by the tales of suffering and expressions of hope contained in the letters, which he discovered in a suitcase 75 years later, Ted Gup initially set out to unveil the lives behind them, searching for records and relatives all over the country who could help him flesh out the family sagas hinted at in those letters. From these sources, Gup has re-created the impact that Mr B. Virdot's gift had on each family. Many people yearned for bread, coal, or other necessities, but many others received money from B. Virdot for more fanciful items-a toy horse, say, or a set of encyclopedias. As Gup's investigations revealed, all these things had the power to turn people's lives around- even to save them. But as he uncovered the suffering and triumphs of dozens of strangers, Gup also learned that Sam Stone was far more complex than the lovable- retiree persona he'd always shown his grandson. Gup unearths deeply buried details about Sam's life-from his impoverished, abusive upbringing to felonious efforts to hide his immigrant origins from U.S. officials-that help explain why he felt such a strong affinity to strangers in need. Drawing on his unique find and his award-winning reportorial gifts, Ted Gup solves a singular family mystery even while he pulls away the veil of eight decades that separate us from the hardships that united America during the Depression. In A Secret Gift, he weaves these revelations seamlessly into a tapestry of Depression-era America, which will fascinate and inspire in equal measure. Watch a Video

Generous, erudite, optimistic and candid...Hugh Mackay encourages us to find the best in ourselves and in our society in both good and troubled times. Revolutions never start at the top. If we dare to dream of a more loving country - kinder, more compassionate, more cooperative, more respectful, more inclusive, more egalitarian, more harmonious, less cynical - there's only one way to start turning that dream into a reality: each of us must live as if this is already that country. Following the ravages of 2020's bushfires and pandemic on our mental and emotional health and on the economy, Hugh Mackay reflects on the challenges we faced during that year of upheaval and the questions many of us have asked. What really matters to me? Am I living the kind of life I want? What sort of society do I want us to become? Urging us not to let those questions go, and pointing to our inspiring displays of kindness and consideration, our personal sacrifices for the common good and our heightened appreciation of the value of local neighbourhoods and communities, he asks in turn: 'Could we become renowned as a loving country, rather than simply a "lucky" one?' Absorbing, wise and inspiring, The Kindness Revolution is a distillation of Hugh Mackay's life's work. Written for our times, this truly remarkable book shows how crises and catastrophes often turn out to be the making of us.