This book is a collection of the author's observations, ideas, and interpretations of Dr. Deming's philosophy.

W. Edwards Deming is acknowledged as the founder of Total Quality Management principles. This text explains his philosophy, taking readers in detail through each of the famous 14 principles which represent the core of Deming's approach to quality management.

An end to the misunderstandings of W. Edwards Deming's work--the book that finally provides a relationship between his ideas and the way businesses should be run.

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.