"Countries go wrong, sometimes, and sometimes the luckier citizens of those countries have a chance to escape and seek refuge in another country--a country that might itself be in the process of going wrong. In the bustling indifference of an unnamed city, one such citizen finds himself trapped working for a company that makes its money dispatching an army of undocumented refugees to bring the well-off men and women of this confounding metropolis their dinners. Whatever he might have been at home, this citizen is now a Delivery Boy: member of a new and invisible working class, pedalling his power-assist bike through traffic hoping for a decent tip and a five star rating. He is decidedly a Delivery Boy; sometimes he even feels like a Delivery Baby; certainly he's not yet a Delivery Man, though he'll have to "man-up" if he wants to impress N.--the aloof dispatcher who sends him his orders and helps him with his English. Can our hero avoid the wrath of his Supervisor, get the girl, and escape his indentured servitude? Can someone in his predicament ever get a happy ending? Who gets to decide? And who's telling this story, anyway?"--

Enter the world of the Delivery Boy, who must peddle his way to 5-star customer ratings—and, perhaps, freedom—in novelist and graphic designer Peter Mendelsund’s The Delivery. Countries go wrong, sometimes, and sometimes the luckier citizens of those countries have a chance to escape and seek refuge in another country—a country that might itself be in the process of going wrong. In the bustling indifference of an unnamed city, one such citizen finds himself trapped working for a company that makes its money dispatching an army of undocumented refugees to bring the well-off men and women of this confounding metropolis their dinners. Whatever he might have been at home, this citizen is now a Delivery Boy: member of a new and invisible working class, pedaling his power-assist bike through traffic hoping for a decent tip and a five star rating. He is decidedly a Delivery Boy; sometimes he even feels like a Delivery Baby; certainly he's not yet a Delivery Man, though he'll have to "man-up" if he wants to impress N.—the aloof dispatcher who sends him his orders and helps him with his English. Can our hero avoid the wrath of his Supervisor, get the girl, and escape his indentured servitude? Can someone in his predicament ever get a happy ending? Who gets to decide? And who's telling this story, anyway? Harrowing and hilarious, The Delivery is a fable for and about our times: an exploration of the ways language and commerce unites and isolates every one of us, native and immigrant both.

Processes don't drive projects; people do. Successful project management is ultimately about effective communication, and more broadly, effective people management. Most books, however, deal largely with process - the mechanical, methodological side, and play down the human side. The Project Manageris a fresh approach to project management: it moves beyond the formal methodologies and techniques to shed light on the core skills that will make you a great project manager. It puts the project manager centre stage and provides you with an invaluable set of experience-based lessons, tips, and advice to help you consistently deliver the results you want. Whether you are a project manager yourself, or someone who works with or recruits project managers, this book will be essential reading. DISCOVER WHAT YOU NEED TO KNOW AND DO TO BE A GREAT PROJECT MANAGER

The second volume of an overall look at the "malpractice crisis" sheds fresh light on the civil justice and insurance systems, medical liability issues, and their combined effect on health care for mothers and children. Topics include the liability implications of the rising rate of Cesarean sections, an evaluation of the American Medical Association's proposed alternative to the justice system for resolving medical liability disputes, and a review of legislative proposals under consideration.

This completely revised and updated edition of an outstanding text addresses the fundamental knowledge of epidemiological methods and statistics that can be applied to evolving systems, programs, technologies, and policies. This edition presents new chapters on causal thinking, ethics, and web resources, analyzes data on multinational increases in poverty and longevity, details the control of transmissible diseases, and explains quality management, and the evaluation of healthcare system performance.