In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company. From creating a business plan to handling the day-to-day logistics, it's all here. This valuable resource-indispensable for small boutique services to large corporations-is packed with sales ideas, marketing tips, and sage advice on topics such as insurance, and much more.Topics include finding your niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. This book has been used by thousands of people from all over the world looking to start a Concierge and/or Lifestyle Business. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.Giovanni is an internationally recognized concierge consultant and trainer. She has worked with thousands of companies and individuals from more than forty countries and every U.S. state. Tap into her knowledge and experience. She knows what she's talking about-and it's all in The Concierge Manual.

Answering some of the biggest questions about the logistics of running a concierge business, this guide provides all the tools necessary to create a successful concierge, lifestyle management, errand service, or personal assistant company. From on-site, lobby, or corporate concierge services to more individual-oriented businesses, everything from the basics of starting a new company to sales and marketing tips are covered here in a simple, step-by-step format.

CONCIERGE AND PERSONAL ASSISTANTIN THE 21ST CENTURYA CAREER YOU CAN DO ANYWHERE...Start Your Own Concierge/ Personal Assistant Company from home or anywhere in the worldAnyone can do it...AnywhereThe business that can go anywhere you go. All you need is an I-Pad or laptop, Smartphone; blue tooth technology, a savvy and professional style, organizational skills and you are on your way.A career you can do anywhere...Desiree Ertuly, MM, MBA

In this definitive and popular guide, industry veteran Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand, or personal assistant company.

For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more