Are outstanding debts eating away at your business's profitability? This valuable "toolbox" of over 400 collection letters, scripted collection calls, directions for visiting customers in person, plus model faxes can help you turn accounts receivable into accounts paid. Avoid the costly trap of chasing down a small number of problem accounts, limit delinquencies, stay on the right side of the law, and reduce the time it takes to collect balances. This groundbreaking volume can help you substantially increase your cashflow without a lot of costly and time-consuming systems changes. At last you'll have the time and the money to run your business more effectively. Step-by-step procedures and ready-to-use forms help you organize or reorganize your credit department, construct more useful credit files, and build a new credit policy that keeps customers happy and keeps the payments pouring in. Cecil Bond is full of sound advice on: precautions you must take when collecting by mail ... how a conciliatory tone can be more effective than a threatening posture ... setting up a payment program to work with your customers' cashflow ... the advantages of "doing lunch" with a customer ... writing the final demand letter ... and what bad-debt accounts are better left alone. For both commercial and consumer accounts, for business managers and owners, The Complete Book of Collection Letters, Telephone Scripts, and Faxes is a veritable treasure trove of the dos and don'ts of collection methods; what's legal and what's not; key ingredients in successful letters and how long they should be; how to avoid controversial statements; how to structure and control collection telephone calls; and when to employ acollection agency. Actual samples with clearly explained procedures include the letters that generate payments with the key words that get action; how to freshen up a favorite letter, and how to selectively use the form letters in this guide; putting it all together: integrating letters, calls, faxes - and visits; your collection efforts and the law - practices to avoid; deploying your credit department people to collectible accounts; screening accounts for creditworthiness; the most effective series of collection notices; combining the strengths of letters and telephone calls; tailoring your efforts: when and how to use more than one option; when and how to use a collection agency; and steps for salvaging bad-debt write-offs.

A guide to the information services and sources provided to 100 types of small business by associations, consultants, educational programs, franchisers, government agencies, reference works, statisticians, suppliers, trade shows, and venture capital firms.

Explains how to establish oneself in a variety of home based businesses.

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

"Our Best 357 Colleges is the best-selling college guide on the market because it is the voice of the students. Now we let graduate students speak for themselves, too, in these brand-new guides for selecting the ideal business, law, medical, or arts and humanities graduate school. It includes detailed profiles; rankings based on student surveys, like those made popular by our Best 357 Colleges guide; as well as student quotes about classes, professors, the social scene, and more. Plus we cover the ins and outs of admissions and financial aid. Each guide also includes an index of all schools with the most pertinent facts, such as contact information. And we've topped it all off with our school-says section where participating schools can talk back by providing their own profiles. It's a whole new way to find the perfect match in a graduate school."