The Communications Toolkit contains practical advice, tips and strategies to enable learners to develop the communication skills needed to be successful students. The text helps students make a successful transition to tertiary studies, develop effective research skills for their discipline, approach academic writing with confidence, refine their writing skills, and enhance their face-to-face communication experience. This fifth edition includes more information than ever on academic integrity and referencing, while taking into account the changing nature of university communication including new information on recent text-types such as blogs, twitter, digital articles, online research questionnaires, presentation formats and Turn-it-in. As students are increasingly studying online, additional examples of online students’ communication work and additional coverage of the communication challenges students face when going to university via an online channel are included. The direct, inclusive, motivational and student-friendly text addresses both individual students and those working in seminar or workshop groups, and provides activities for both types of student throughout the book. The new MindTap offers students resources for learning and revision, making this the strongest communications textbook in the market today. Learn more about the online tools au.cengage.com/mindtap

The Communications Toolkit contains practical advice, tips and strategies to enable learners to develop the communication skills needed to be successful students. The text helps students make a successful transition to tertiary studies, develop effective research skills for their discipline, approach academic writing with confidence, refine their writing skills, and enhance their face-to-face communication experience. This new edition includes more information than ever on active listening and dealing with conflict, while taking into account the changing nature of university studies as more and more students study and take courses online. New examples of online students’ communication work and new coverage of the communication challenges students face when going to university via an online channel deals with this diversity. The direct, inclusive, motivational and student-friendly text addresses both individual students and those working in seminar or workshop groups, and provides activities for both types of student throughout the book. The new CourseMate Express website offers students resources for learning and revision, making this the strongest communications textbook in the market today.

Effective communication is the most powerful tool a manager can use. This is especially true for project managers who are tasked with coordinating the efforts of every project member as well as maintaining an open dialog with senior executives. Helping professionals achieve a high-level of communications expertise is the goal of this second edition book and CD-ROM package. The book explains how to energize projects, create momentum, and achieve success by talking and listening to staff members. Moreover, it teaches how to effectively communicate project status and requirements to executive management. The valuable CD-ROM supplies the “tools” to do the job right… ready-to-use documents, forms, reports, and project templates that help ensure effective, clear, and consistent communication. This second edition also includes new changes from A Guide to the Project Management Body of Knowledge (PMBOK), Fifth Edition, as well as new material on evolving tools such as social media. As new technology has found its way to the marketplace, simple approaches from years gone by are modified for cloud-sharing tools, social media, and other considerations.

The Professional Communications Toolkit presents a compelling new vision of communication that offers little-known and amazingly effective techniques for the novice speaker and stage-savvy pro. Author D. Joel Whalen provides practical, research-based tools that apply to all professional communication, including engaging in one-on-one conversations, speaking at small staff meetings, and delivering a keynote address to a ballroom full of people. Key Features • Provides a dynamic modern approach: Includes a vivid conceptualization of the exact nature of business communication-what it is and how to do it well in the 21st Century. • Avoids academic tone and jargon: Written to be accessible and make the material come alive for students. • Offers a chapter on visual tools for communication: Step-by-step instructions are given for building high-impact PowerPoint slides, mastering e-mail communication, and leaving clear voice mail messages. • Enhances discussion of managing speech anxiety: The causes, symptoms, and methods for managing anxiety, including mind-body techniques, are thoroughly examined. • Includes a special article on performance anxiety: A contribution from Corey Goldstein, M.D., a nationally recognized expert on performance anxiety, offers additional help and techniques for managing debilitating anxiety. Intended Audience Designed for professional communicators or anyone looking to communicate professionally, this book is also an excellent text for advanced undergraduate and graduate courses such as Business Communication, Speech, Presentations, and Principles of Communication in the departments of management, marketing, communications, social work-administration, and public administration.

Addressing the unique difficulties involved in day-to-day project management communication, The Project Manager's Communication Toolkit provides proven methods for creating clear and effective communications-including text-based plans, reports, messages, and presentations. It examines the many tools available and goes beyond traditional coverage to

How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader. In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles. ​This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

If you identify as introvert and are ambitious and determined to succeed in business but you are finding it difficult to find your voice, this easy-to-use and friendly book is for you.