Looking at a series of intimate moments that affect people, the author of three "New York Times" Notable Books offers fresh essays on how everyday lives are shaped by modern capitalism. 2 charts.

Looking at a series of intimate moments that affect people, the author of three "New York Times" Notable Books offers fresh essays on how everyday lives are shaped by modern capitalism. 2 charts.

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Cybercash refers to the creation and circulation of online money. The author applies economic analysis to this new form of electronic money to understand how it will enable the internet to re-establish itself as the dynamic centre of the new economy and how this new money form will become the dominant payment mechanism rivalling cash, paper cheques or credit cards. This will be the first book to look at the coming era of electronic money within the broader context of the economy.

This book addresses the nature of intimacy and relationships in a time of what Eva Illouz characterizes as ‘cold intimacies’. The contributors to this collection highlight the ambivalence and tensions contained in ‘intimacy’ by uncovering a nuanced and complex dynamic, in which interpersonal relations and the public sphere are mutually constituted. A range of topics areexplored, including the new conditions of ‘choice’, the abundance of partners, class and emotional competence, rational decision-making and the specific forms of ‘love pain’ which can emerge from cooled intimacy. The chapters also shed light on the limits of this theoretical contribution, highlighting the importance of parenting, violence, poverty, and other material constraints that continue to limit and frame individuals’ romantic choices. Overall this volume presents an interpretation of intimacy that is not just ‘cold’ but includes practices, desires and feelings that are safe and dangerous, that bring solace or erupt in violence, that lead to salvation or condemnation, and where virtual encounters and increased internal and crossborder mobility have altered the relationship between intimacy and (physical/emotional) distance. Romantic Relationships in a Time of ‘Cold Intimacies’ will be of interest to scholars and students across a range of disciplines, including sociology, social work, social policy and demography, as well as practitioners and policy-makers with an interest in couple relationships.

This book advances debates over the relationship between care and economy through the concept of intimate labor—care, domestic, and sex work—and thus charts relations of race, class, gender, sexuality, and citizenship in the context of global economic transformations.

This book is a powerful portrayal of class inequalities in the United States. It contains insightful analysis of the processes through which inequality is reproduced, and it frankly engages with methodological and analytic dilemmas usually glossed over in academic texts.