In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

This work is clearly divided into easy-to-read chapters focusing on the practicalities of HR outsourcing. It takes the reader on a comprehensive journey from the initial strategic decision looking at the criteria for informed decisions and the elements of HR which could be outsourced, to the supplier briefing process, service provision and service level agreements, legislation, bidding and contracting, internal and external communication of change, the selling process, timelines and operating style and the contract review activities. An interesting aspect is the consideration given to sharing and aligning values, the cultural aspects and the employer branding perspective. Customer centricity is a key theme which makes the book particularly pertinent to the new era of dot.com and e commerce organizations.

Drawing on research, this book explains how to decide on which functions to outsource, choose a vendor, negotiate a contract, relate the changes to employees and outsource functions such as staffing, training and benefits via a 12-stage plan. It also shows how to utilize external services.

Collection of essays explore shared services in the human resources environment.

Executives and HR professionals will gain the edge in the competitive and increasingly global business world with this detailed breakdown of outsourcing. A who's who of large companies, including the Bank of America, IBM, Motorola, PepsiCo, and Procter & Gamble, are outsourcing their human resources needs; today's business question is no longer if companies will outsource HR, but when and how they will do so. This guide covers every aspect of outsourcing, taking readers step-by-step through identifying functional candidates for outsourcing -- defining requirements, drawing up a request for proposal (RFP) and a request for information (RFI), assessing the proposals and bidders, contracting for services, and managing their out-sourced functions successfully. Helpful sample contracts are included on a CD-ROM, ensuring that when the time comes for a business to look outside its staff, its managers will be equipped for success.

Analyzes key critical HR variables and defines previously undiscovered issues in the HR field.

This volume synthesizes thinking on knowledge management and intellectual capital from a broad range of sources and identifies how human resource management can make a value-added contribution.