This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Breakthrough Business Negotiation is a definitive guide to negotiating in any business situation. This smart and practical book by Michael Watkins, a leading expert in negotiation at Harvard Business School, presents principles that apply to any negotiation situation and tools to achieve breakthrough results. Step by step, Breakthrough Business Negotiation demonstrates how to diagnose a situation, build coalitions, manage internal decision making, persuade others, organize a deal cycle, and create strategic alliances. Watkins also explains how to prevent disputes from poisoning deals.

Third edition of a detailed how-to guide to starting and growing your own lucrative "commercial" writing practice-writing for corporations and creative agencies, and for hourly rates of $50-125+.

A Comprehensive All-in-One Set of Tools for Starting a Business - All the Knowledge and Tools You Need To Succeed in a Business of Your Own Discover the techniques and the 'dirty little tricks' that will help boost your sales, pile up profits, and leave your competitors in the dust. This complete Starting a Business Toolkit can be the best business investment you'll ever make, and you get it at a fraction of the cost of comparable tools purchased separately. Here are the business tools included in this toolbox (download instructions are provided in the appendix at the end of the book): 1. Starting a Small Business Planner - complete fill in the blanks start a business workbook that will help you predict problems before they happen and keep you from losing your shirt on dog business ideas. Covering all the areas you must consider seriously to determine if your idea represents a viable business opportunity. 2. Starting a Small Business Planner (MS Word) - The full content of this book provided in MS Word format, allows you to work the planner on your computer or print it out. 3. How to Start a Small Business Manual (PDF eBook) - a comprehensive guide that will walk you step by step through all the essential phases of starting your own business. The book is packed with guides, worksheets and checklists. These strategies are absolutely crucial to your business' success yet are simple and easy to apply. 4. Business Plan Template (MS Word) - a combination business plan sample and workbook. This is a high quality, full blown business plan template, complete with detailed instructions and all related spreadsheets. This allows you to easily prepare a professional business plan right on your computer. 5. Starting a Business Software - multi featured, fully operational software program. this is a management program that will help you do the following: Plan and analyze your start up expenses and sales, prepare budgets, cash flow projections and projected income statements, perform break-even point analysis, conduct 'what-if's analysis, perform financial ratios analysis, make a "go /no-go" decision. 6. How To Write a Business Plan (Video Guide) - an interactive video training guide that will walk you step by step through all the essential phases of creating a successful business plan. It defines and describes the business plan outline and its components, thus enabling you to develop a very good business plan by your own. 7. How to Be a Great Manager and Leader (Video Guide) - Learn how to improve your leadership skills and become a better manager and leader. Discover how to be the boss people want to give 200 percent for. You'll discover 120 powerful tips and strategies to motivate and inspire your people to bring out the best in them. 8. How to Better Manage Yourself for Success (Video Guide) - You are responsible for everything that happens in your life. If you don't manage yourself, then you are letting others have control of your life. In this video you'll discover 90 powerful tips and strategies to better manage yourself for success. 9. Start-Up Costs Worksheet (Excel) - With this tool your start-up costing sheet can be easily prepared well before you start your business, giving you a pretty good idea of how much it will cost to start your business. 10. The Entrepreneur Quiz - A tool to help you assess your entrepreneurship skills. Discover to what extent you have what it takes to succeed as an entrepreneur and business owner.

This is not another book about how to put the wet stuff on the red stuff. The Fire Chief's Tool Box presents a clear view of the personal and professional issues affecting a new fire chief and offers tools to address the issues successfully. The Fire Chief's Tool Box will provide readers with: - Realistic insight into the knowledge, skills and abilities that every fire chief must have to succeed. - Guidelines for long-term career preparation. - An understanding of the job search and selection process. - A fundamental plan for assuming command. - An understanding of the importance of the chief's role as a politician, educator, salesperson and marketer to assure career success. - Guidance for spouses and families of those who seek to become The Chief. - A reminder that the primary job of every fire chief is the safety of his or her personnel. As a future or current chief of any fire department, you will: - Benefit from the practical, straightforward and common sense advice. - Discover the thought processes needed to meet the challenges that face every chief. - Gain insight that will help your family cope with the stresses your job as fire chief will bring to their lives.

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.