Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level. The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. In today’s tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her — they define the right outcomes rather than the right steps; how they motivate people — they build on each person’s unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people — they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research — which initially generated thousands of different survey questions on the subject of employee opinion — finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.

A data-driven assessment analyzes the practices of thousands of high- and low-performing companies over a forty-five-year period to reveal unique thinking habits and counterintuitive strategies.

A complete guide with CD-ROM, this book helps employers develop the critical HR policies and procedures of their organizations' needs, from identifying and documenting them to administering them. Fifteen key policies and procedures include guidelines for managers and supervisors to communicate more clearly with employees.

In the dynamic world of business, clarity and consistency are the cornerstones of success. The Company Policy Workbook is a comprehensive guide designed to empower organizations to create robust policies that drive productivity, foster accountability, and cultivate a culture of excellence. Authored by industry expert Stephen Dolton, this powerhouse of practical wisdom and strategic insights provides a step-by-step roadmap for crafting policies that resonate with your organization's values, goals, and legal requirements. From employee handbooks to workplace safety protocols, this book covers it all, offering a comprehensive toolkit to navigate the complexities of policy development. This Company Policy Workbook is not just about ticking boxes, it is about building a foundation for success. With engaging case studies, real-world examples, and actionable advice, Dolton demonstrates how effective policies can fuel innovation, boost morale, and propel your organization to new heights of achievement. Whether you're a seasoned HR professional, a small business owner, or a corporate leader, this Company Policy Workbook is your go-to resource for creating policies that inspire trust, promote accountability, and drive results. It's time to unleash the power of policy and chart a course for sustainable success.