The Apology Impulse

The Apology Impulse
Title The Apology Impulse PDF eBook
Author Cary Cooper
Publisher Kogan Page Publishers
Pages 361
Release 2019-10-03
Genre Business & Economics
ISBN 0749493216

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WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Repair

Repair
Title Repair PDF eBook
Author Elizabeth Spelman
Publisher Beacon Press
Pages 180
Release 2003-10-20
Genre Psychology
ISBN 9780807020111

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We live in a world constantly in need of repair. Our cars break down. Marriages weaken, friendships sour, ties between nations are rent. Yet we fix things and relationships all the time, without giving these activities much thought. Repair is the first book to offer an in-depth exploration of this core aspect of human life.

The Apology

The Apology
Title The Apology PDF eBook
Author V (formerly Eve Ensler)
Publisher Bloomsbury Publishing USA
Pages 130
Release 2019-05-14
Genre Psychology
ISBN 1635574390

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From the bestselling author of The Vagina Monologues-a powerful, life-changing examination of abuse and atonement. “A triumph of artistry and empathy.” -Naomi Klein “A crucial step forward . . . This is an urgently needed book right now.” -Jane Fonda “Courageous, transformative, and yes-healing.” -Anne Lamott Like millions of women, Eve Ensler has been waiting much of her lifetime for an apology. Sexually and physically abused by her father, Eve has struggled her whole life from this betrayal, longing for an honest reckoning from a man who is long dead. After years of work as an anti-violence activist, she decided she would wait no longer; an apology could be imagined, by her, for her, to her. The Apology, written by Eve from her father's point of view in the words she longed to hear, attempts to transform the abuse she suffered with unflinching truthfulness, compassion, and an expansive vision for the future. Through The Apology Eve has set out to provide a new way for herself and a possible road for others, so that survivors of abuse may finally envision how to be free. She grapples with questions she has sought answers to since she first realized the impact of her father's abuse on her life: How do we offer a doorway rather than a locked cell? How do we move from humiliation to revelation, from curtailing behavior to changing it, from condemning perpetrators to calling them to reckoning? What will it take for abusers to genuinely apologize? Remarkable and original, The Apology is an acutely transformational look at how, from the wounds of sexual abuse, we can begin to re-emerge and heal. It is revolutionary, asking everything of each of us: courage, honesty, and forgiveness.

You Will be Sorry

You Will be Sorry
Title You Will be Sorry PDF eBook
Author Josh Schneider
Publisher Houghton Mifflin Harcourt
Pages 37
Release 2007
Genre Juvenile Fiction
ISBN 0618819320

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A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.

WHEREAS

WHEREAS
Title WHEREAS PDF eBook
Author Layli Long Soldier
Publisher Graywolf Press
Pages 121
Release 2017-03-07
Genre Poetry
ISBN 1555979610

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The astonishing, powerful debut by the winner of a 2016 Whiting Writers' Award WHEREAS her birth signaled the responsibility as mother to teach what it is to be Lakota therein the question: What did I know about being Lakota? Signaled panic, blood rush my embarrassment. What did I know of our language but pieces? Would I teach her to be pieces? Until a friend comforted, Don’t worry, you and your daughter will learn together. Today she stood sunlight on her shoulders lean and straight to share a song in Diné, her father’s language. To sing she motions simultaneously with her hands; I watch her be in multiple musics. —from “WHEREAS Statements” WHEREAS confronts the coercive language of the United States government in its responses, treaties, and apologies to Native American peoples and tribes, and reflects that language in its officiousness and duplicity back on its perpetrators. Through a virtuosic array of short lyrics, prose poems, longer narrative sequences, resolutions, and disclaimers, Layli Long Soldier has created a brilliantly innovative text to examine histories, landscapes, her own writing, and her predicament inside national affiliations. “I am,” she writes, “a citizen of the United States and an enrolled member of the Oglala Sioux Tribe, meaning I am a citizen of the Oglala Lakota Nation—and in this dual citizenship I must work, I must eat, I must art, I must mother, I must friend, I must listen, I must observe, constantly I must live.” This strident, plaintive book introduces a major new voice in contemporary literature.

Apology to Apostrophe

Apology to Apostrophe
Title Apology to Apostrophe PDF eBook
Author James D. Fernández
Publisher Duke University Press
Pages 204
Release 1992
Genre Authors, Spanish
ISBN 9780822312543

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Who writes "I"? To whom are autobiographies addressed? What kinds of readers are inscribed in autobiographical narratives? In Apology to Apostrophe, James D. Fernández's offers a lucid and powerful meditation on the nature of autobiographical writing through his investigation of the historical conditions and literary stagings of autobiographical writing in Spain. As Fernández demonstrates, recent developments in critical theory provide new and fruitful approaches to autobiographical works that have long been neglected, misunderstood, or, in some cases, virtually unknown. Focusing primarily but not exclusively on nineteenth-century Spain, Fernández exposes a rhetorical tension that often occurs in autobiographical discourse, between self-justification, or "apology," and the transcendence of this worldly impulse, or "apostrophe." This tension, he argues, is of particular interest in the case of Spain, but not peculiar to that nation, and his attention to the theoretical nature of autobiography leads to insightfl considerations of many canonical European autobiographies, including those of Saint Augustine, Rousseau, Saint Teresa, and Cardinal Newman. Considering Spanish autobiography in the context of first-person narrative in Europe and in the terms of current debates on the relationship between writing and selfhood, Apology to Apostrophe marks a significant advance in our historical understanding and critical discussion of the genre. The book will be of great value not only to Hispanists but also to those interested in autobiography and cultural history.

Effective Apology

Effective Apology
Title Effective Apology PDF eBook
Author John Kador
Publisher Berrett-Koehler Publishers
Pages 285
Release 2009-05-11
Genre Business & Economics
ISBN 1609944577

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There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.