For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

The four classic novels of Sherlock Holmes, heavily illustrated and annotated with extensive scholarly commentary, in an attractive and elegant slipcase. The publication of Leslie S. Klinger's brilliant new annotations of Sir Arthur Conan Doyle's four classic Holmes novels in 2005 created a Holmes sensation. Klinger reassembles Doyle's four seminal novels in their original order, with over 1,000 notes, 350 illustrations and period photographs, and tantalizing new Sherlockian theories. Inside, readers will find: A Study in Scarlet (1887)—a tale of murder and revenge that tells of Holmes and Dr. Watson's first meeting; The Sign of Four (1889)—a chilling tale of lost treasure...and of how Watson met his wife; The Hound of the Baskervilles (1901)—hailed as the greatest mystery novel of all time; and The Valley of Fear (1914)—a fresh murder scene that leads Holmes to solve a long-forgotten mystery. Whether as a stand-alone volume or as a companion to the short stories, this classic work illuminates the timeless genius of Conan Doyle for an entirely new generation.

Thomas Ollive Mabbott had, for nearly forty years, planned and prepared for a comprehensive and authoritative collection of all of the writings of Edgar Allan Poe. Sadly, he lived only to see the volume of Poems make it into print. His widow, Maureen Cobb Mabbott, worked with several of TOM's assistants to complete volumes II and III, embracing the Tales and Sketches, an effort that occupied another decade of care and dedication. The material for subsequent volumes was not nearly as far along as it had been for the first three, meaning that even more effort would be needed to proceed with the edition. The responsibility fell to Burton R. Pollin, who had been personally selected by TOM. Harvard University Press declined to continue as the publisher. Instead, the publication was undertaken initially by Twayne, and then by Gordian Press (which also reprinted the first volume issued by Twayne, with a few minor corrections). Gordian produced single runs of each volume, comprising 500 copies each. The collected edition still remained incomplete when Pollin died in 2009. Because it was specifically designed to complement the Mabbott volumes on the poetry and works of fiction, there is no duplication of contents. Treating the combination of volumes as a single series, therefore, the set is often referred to collectively as the Mabbott/Pollin edition.