The first component of intelligence involves effective adaptation to an environment. In order to adapt effectively, organizations require resources, capabilities at using them, knowledge about the worlds in which they exist, good fortune, and good decisions. They typically face competition for resources and uncertainties about the future. Many, but possibly not all, of the factors determining their fates are outside their control. Populations of organizations and individual organizations survive, in part, presumably because they possess adaptive intelligence; but survival is by no means assured. The second component of intelligence involves the elegance of interpretations of the experiences of life. Such interpretations encompass both theories of history and philosophies of meaning, but they go beyond such things to comprehend the grubby details of daily existence. Interpretations decorate human existence. They make a claim to significance that is independent of their contribution to effective action. Such intelligence glories in the contemplation, comprehension, and appreciation of life, not just the control of it.—from The Ambiguities of Experience In The Ambiguities of Experience, James G. March asks a deceptively simple question: What is, or should be, the role of experience in creating intelligence, particularly in organizations? Folk wisdom both trumpets the significance of experience and warns of its inadequacies. On one hand, experience is described as the best teacher. On the other hand, experience is described as the teacher of fools, of those unable or unwilling to learn from accumulated knowledge or the teaching of experts. The disagreement between those folk aphorisms reflects profound questions about the human pursuit of intelligence through learning from experience that have long confronted philosophers and social scientists. This book considers the unexpected problems organizations (and the individuals in them) face when they rely on experience to adapt, improve, and survive. While acknowledging the power of learning from experience and the extensive use of experience as a basis for adaptation and for constructing stories and models of history, this book examines the problems with such learning. March argues that although individuals and organizations are eager to derive intelligence from experience, the inferences stemming from that eagerness are often misguided. The problems lie partly in errors in how people think, but even more so in properties of experience that confound learning from it. "Experience," March concludes, "may possibly be the best teacher, but it is not a particularly good teacher."

The authors argue that resorting to rules and categories cannot adequately address the pervasive problems of ambiguity, difference, and boundaries - that is to say, the challenge of pluralism in our world. They show that alternative, more particularistic modes of dealing with ambiguity through ritual and shared experience may attune more closely with contemporary problems of living with difference.

A thought-provoking guide to help you lean in to the discomfort of the unknown to turn creative opportunities into intentional design, from Stanford University's world-renowned d.school. “Navigating Ambiguity reminds us not to run from uncertainty but rather see it as a defining moment of opportunity.”—Yves Béhar, Founder and CEO, fuseproject A design process presents a series of steps, but in real life, it rarely plays out this neatly. Navigating Ambiguity underscores how the creative process isn’t formulaic. This book shows you how to surrender control by being adaptable, curious, and unbiased as well as resourceful, tenacious, and courageous. Designers and educators Andrea Small and Kelly Schmutte use humor and clear steps to help you embrace uncertainty as you approach a creative project. First, they explain how the brain works and why it defaults to certainty. Then they show you how to let go of the need for control and instead employ a flexible strategy that relies on the balance between acting and adapting, and the give-and-take between opposing approaches to make your way to your goal. Beautiful cut-paper artwork illustrations offer ways to rethink creative work without hitting the usual roadblocks. The result is a more open and satisfying journey from assignment or idea to finished product.

In this series of lectures, previously unpublished in English, andhere translated from a French reconstruction and interpretation bynoted scholar Thierry Weil, leading organizational scholar JamesMarch uses great works of literature to explore the problems ofleadership. Uses great works of literature to explore the problems ofleadership, for example War and Peace, Othello, and DonQuixote. Presents moral dilemmas related to leadership, for example thebalance between private life and public duties, and between theexpression and the control of sexuality. Encourages readers to explore ideas that are sometimessubversive and unpalatable but may allow organizations to adapt ina rapidly changing world.

Hoyle and Wallace illustrate with penetrating insight the perverse outcome of tightening management and leadership so much that it leads to three different forms, each with the same five characteristics, of what they call "managerialism": excessive micromanagement of schools in a sometimes futile and self-defeating quest for success′ - Tim Brighouse, Times Educational Supplement `This book is an excellent read about management and leadership in schools. Overall, I felt that this book makes a positive contribution to the debate about the impact of managerialism within public services. I liked the elements that made up the ironic orientation (scepticism, pragmatism and contingency), recognising them in my own experiences in Higher Education, and I liked the way in which the concept of irony was linked to some key concerns as well as positive practices. This is a book that I would thoroughly recommend to anyone interested in leadership and management in schools, but given its broader application, I would also recommend the book to anyone interested in leadership and management in the public sector′ - ESCalate Read the full review as posted on the ESCalate website, the Education Subject Centre for the Higher Education Academy ′Eric Hoyle and Mike Wallace are two of the best known writers on educational leadership and management. They have made very significant contributions to organisational theory and its application to education for four decades. This book′s focus on ambiguity and irony provides a welcome and timely contrast to the rational assumptions and managerialism which underpin government policy and much academic writing in this field′ - Professor Tony Bush, International Educational Leadership Centre, University of Lincoln ′They have brought to centre-stage ideas and concepts which have largely been peripheral in the field, and in doing so have made us look with new lenses at what we need to say about professional work and identity. It has therefore performed a valuable and much needed service, and will provide a major reference point in debates about the future of the education profession′ - Mike Bottery, Educational Management, Administration & Leadership ′This in an important book. I wish I had written it, indeed I wish I had the skill, the knowledge and the wit to write it′ - Mark Brundrett, Educational Management, Administration & Leadership Why do efforts to improve the quality of education via organizational leadership and management make matters worse in some respects as well as better? In what ways are education professionals responding to such efforts? The authors of this highly original book develop an ironic perspective for analysing the ambiguities and unintended consequences of well-intentioned actions in organizational life, and how these are exacerbated by change. Focusing on school leadership and management, Hoyle and Wallace suggest that major reforms have had limited success because the changes introduced have diverted school staff from their core task of promoting student learning, resulting in dissatisfaction, frustration and stress. They argue that a more temperate approach to leadership and management supported by wise policy-making can create structures that take the strain and reduce stress, encourage autonomy while accepting associated risks, and sponsor moderate experimentation and innovation emerging from communities of professional practice. Educational Leadership and Organizational Irony is essential reading for all concerned with improving education: advanced course students, leaders and managers, trainers, administrators, policy-makers and academics. It also offers insights for the study of public service and business organizations.

"Eisenberg′s book is refreshing, in addition to its theoretical merits, for the presence of a distinctive human voice, unafraid to express passion, anger and hope. Readers will benefit enormously from the substance of his book, but also from its form." —HUMAN RELATIONS In Strategic Ambiguities: Essays on Communication, Organization, and Identity, Eric M. Eisenberg, an internationally recognized leader in the theory and practice of organizational communication, collects and reflects upon more than two decades of his writing. Strategic Ambiguities is a provocative journey through the development of a new aesthetics of communication that rejects fundamentalisms and embraces a contingent, life-affirming worldview. Strategic Ambiguities: Explores the role of language and communication in the construction of social structures and personal identities. Provides a useful intellectual and historical context for students through framing chapters and head notes developed especially for this volume. Chronicles the historical development of an important argument about communicating and organizing through the sustained focus on a single theorist. Intended Audience: This text is designed for advanced undergraduate and graduate courses such as Organizational Communication, Communication Theory, and Organizational Behavior in the fields of Communication, Business & Management, and Educational Leadership. "This collection of essays is insightful, thought-provoking, and forward-looking. Eric Eisenberg takes on challenging positions, writes in a cogent and accessible manner, and always stimulates new scholarship. This work will be an important teaching tool, not just for the innovative content of the writing, but also for the historical narrative of organizational communication embedded in it." —Steve May, University of North Carolina at Chapel Hill "Lay audiences will find the text rich with evocative narratives even as the theoretical moves will engage students and teacher-scholars. This edited compilation is likely to serve as a springboard for future inquiry and an invaluable resource for teaching and learning in undergraduate and graduate communication courses." —THE REVIEW OF COMMUNICATION

Ever since it was first published in 1930, William Empson’s Seven Types of Ambiguity has been perceived as a milestone in literary criticism—far from being an impediment to communication, ambiguity now seemed an index of poetic richness and expressive power. Little, however, has been written on the broader trajectory of Western thought about ambiguity before Empson; as a result, the nature of his innovation has been poorly understood. A History of Ambiguity remedies this omission. Starting with classical grammar and rhetoric, and moving on to moral theology, law, biblical exegesis, German philosophy, and literary criticism, Anthony Ossa-Richardson explores the many ways in which readers and theorists posited, denied, conceptualised, and argued over the existence of multiple meanings in texts between antiquity and the twentieth century. This process took on a variety of interconnected forms, from the Renaissance delight in the ‘elegance’ of ambiguities in Horace, through the extraordinary Catholic claim that Scripture could contain multiple literal—and not just allegorical—senses, to the theory of dramatic irony developed in the nineteenth century, a theory intertwined with discoveries of the double meanings in Greek tragedy. Such narratives are not merely of antiquarian interest: rather, they provide an insight into the foundations of modern criticism, revealing deep resonances between acts of interpretation in disparate eras and contexts. A History of Ambiguity lays bare the long tradition of efforts to liberate language, and even a poet’s intention, from the strictures of a single meaning.