Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Leader’s Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches how to approach difficult people in productive ways. Specifically, participants will be learn how to Draw out people rather than closing them down Overcome their own barriers to understanding others Look beyond the surface to learn what make people “tick” Take a novel approach when a relationship feels stuck

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to Draw out people rather than closing them down Overcome your barriers to understanding others Look beyond the surface to learn what make people “tick” Take a novel approach when a relationship feels stuck

This is a set and includes ISBN: 9780787973544 The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Leader's Guide and ISBN: 9780787973582 The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook.

Teams don’t always achieve the results they expect. One problem is the difficulty many teams face is developing into a cohesive unit that thinks “we” rather than “me.” How to Contribute to Your Team’s Success, Leader’s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made design for an effective one-hour program that helps participants learn how to contribute successfully to the team. Specifically, participants will learn how to Influence collaboration and support Work through conflicts Develop innovative “outside the box” ideas Build commitment

Constructive feedback is an essential part of learning, growth, and performance. Too often, though, feedback is withheld. How to Encourage Constructive Feedback from Others, Leader’s Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants how to useful feedback from others.Specifically, participants will be introduced to and learn how to apply, the four fundamental strategies that open up people at work to exchange honest and constructive feedback: Invite others to give feedback that’s really wanted Develop an on-going commitment to feedback Take into account the needs of the person on the giving end Keep the focus on the future, not the past

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns

Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others’ self-esteem. How to Speak Up Without Putting Others Down, Leader’s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one hour program that will teach participants to express themselves clearly, directly, and tactfully. Specifically, participants will learn how to Express themselves in a straightforward way¾without offending others Stand their ground, tactfully even in the face of resistance Persist with people who fail to fo