From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.

"Parker hasn't spoken since he watched his father die five years ago. He communicates through writing on slips of paper and keeps track of his thoughts by journaling. A loner, Parker has little interest in school, his classmates, or his future. But everything changes when he meets Zelda, a mysterious young woman with an unusual request: 'treat me like a teenager'"--

A WALL STREET JOURNAL BESTSELLER! "You can't really know anything if you just remember isolated facts. If the facts don't hang together on a latticework of theory, you don't have them in a usable form. You've got to have models in your head." - Charlie Munger, investor, vice chairman of Berkshire Hathaway The world's greatest problem-solvers, forecasters, and decision-makers all rely on a set of frameworks and shortcuts that help them cut through complexity and separate good ideas from bad ones. They're called mental models, and you can find them in dense textbooks on psychology, physics, economics, and more. Or, you can just read Super Thinking, a fun, illustrated guide to every mental model you could possibly need. How can mental models help you? Well, here are just a few examples... • If you've ever been overwhelmed by a to-do list that's grown too long, maybe you need the Eisenhower Decision Matrix to help you prioritize. • Use the 5 Whys model to better understand people's motivations or get to the root cause of a problem. • Before concluding that your colleague who messes up your projects is out to sabotage you, consider Hanlon's Razor for an alternative explanation. • Ever sat through a bad movie just because you paid a lot for the ticket? You might be falling prey to Sunk Cost Fallacy. • Set up Forcing Functions, like standing meeting or deadlines, to help grease the wheels for changes you want to occur. So, the next time you find yourself faced with a difficult decision or just trying to understand a complex situation, let Super Thinking upgrade your brain with mental models.

Good preparation enables couples to take a first step together in facing their future challenges. While no one can smooth away all the rough spots in the marital road ahead, couples can be coached to pay attention to warning signs, see the bumps before they hit them, and deal more skillfully with inevitable conflicts. This book provides pastors with a framework and tools for this ministry. The good news is that you don’t need any formal background in counseling, because the kind of work we’re talking about isn’t counseling—it’s coaching—a coach who can help couples to respond positively to the differences between them. It’s not about having the answers; but is it about helping couples manage difficulties before they become serious threats to the marriage.

The Battle of WiseÕs (Wyse) Forks, March 7-11, 1865, has long been thought of as nothing more than an insignificant skirmish during the final days of the Civil War and relegated to a passing reference in a footnote if it is mentioned at all. Mark A. SmithÕs and Wade SokoloskyÕs ÒTo Prepare for ShermanÕs ComingÓ: The Battle of WiseÕs Forks, March 1865 erases this misconception and elevates this combat and its related operations to the historical status it deserves. By March 1865, the Confederacy was on its last legs. Its armies were depleted, food and resources were scarce, and morale was low. General Lee was barely holding on to his extended lines around Richmond and Petersburg, and Gen. William T. Sherman was operating with nearly complete freedom in North Carolina on his way north to form a junction with Union forces in Virginia. As the authors demonstrate, the fighting that is the subject of this book came about when Lt. Gen. Ulysses S. Grant initiated a broad military operation to assist Sherman. The responsibility for ensuring a functioning railroad from New Bern to Goldsboro rested with Maj. Gen. Jacob D. Cox. On March 2, 1865, Cox ordered his hastily assembled Provisional Corps to march toward Goldsboro. In response to CoxÕs movement, Confederate Gen. Joseph E. Johnston executed a bold but risky plan to divert troops away from Sherman by turning back CoxÕs advance. Under the command of the aggressive but controversial Gen. Braxton Bragg, the Confederates stood for four days and successfully halted Cox at WiseÕs Forks. This delay provided Johnston with the precious time he needed to concentrate his forces and fight the large and important Battle of Bentonville. ÒTo Prepare for ShermanÕs ComingÓ is the result of years of careful research in a wide variety of archival sources, and relies upon official reports, diaries, newspapers, and letter collections, all tied to a keen understanding of the terrain. Sokolosky and Smith, both career army officers, have used their expertise in military affairs to produce what is not only a valuable book on WiseÕs Forks, but what surely must be the definitive study of one of the Civil WarÕs overlooked yet significant battles. Outstanding original maps by Mark A. Moore coupled with period photographs reinforce the quality of this account and the authorsÕ commitment to excellence.