Book Description : 1. QoS and QoE Theory 2. Procedure of Key Performance Indicators Determination 3. Details of QoS parameters in the various International Standards 4. QoS Measurement 5. Availability & Reliability Calculation 6. Network Availability and Network Accessibility in Cellular Network 7. Telephony Service QoS 8. Short Message Service QoS 9. The Internet Service QoS

This pioneering book develops definitions and concepts related to Quality of Experience in the context of multimedia- and telecommunications-related applications, systems and services and applies these to various fields of communication and media technologies. The editors bring together numerous key-protagonists of the new discipline “Quality of Experience” and combine the state-of-the-art knowledge in one single volume.

An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

This book provides a new multi-method, process-oriented approach towards speech quality assessment, which allows readers to examine the influence of speech transmission quality on a variety of perceptual and cognitive processes in human listeners. Fundamental concepts and methodologies surrounding the topic of process-oriented quality assessment are introduced and discussed. The book further describes a functional process model of human quality perception, which theoretically integrates results obtained in three experimental studies. This book’s conceptual ideas, empirical findings, and theoretical interpretations should be of particular interest to researchers working in the fields of Quality and Usability Engineering, Audio Engineering, Psychoacoustics, Audiology, and Psychophysiology.

This book interconnects two essential disciplines to study the perception of speech: Neuroscience and Quality of Experience, which to date have rarely been used together for the purposes of research on speech quality perception. In five key experiments, the book demonstrates the application of standard clinical methods in neurophysiology on the one hand and of methods used in fields of research concerned with speech quality perception on the other. Using this combination, the book shows that speech stimuli with different lengths and different quality impairments are accompanied by physiological reactions related to quality variations, e.g., a positive peak in an event-related potential. Furthermore, it demonstrates that – in most cases – quality impairment intensity has an impact on the intensity of physiological reactions.

The work presented in this book focuses on modeling audiovisual quality as perceived by the users of IP-based solutions for video communication like videotelephony. It also extends the current framework for the parametric prediction of audiovisual call quality. The book addresses several aspects related to the quality perception of entire video calls, namely, the quality estimation of the single audio and video modalities in an interactive context, the audiovisual quality integration of these modalities and the temporal pooling of short sample-based quality scores to account for the perceptual quality impact of time-varying degradations.