This book constitutes the refereed proceedings of the 10th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2019, held in Costa de Caparica, Portugal, in May 2019. The 36 revised full papers presented were carefully reviewed and selected from 73 submissions. The papers present selected results produced in engineering doctoral programs and focus on technological innovation for industry and serivce systems. Research results and ongoing work are presented, illustrated and discussed in the following areas: collaborative systems, collaboration and resilient systems, decision and optimization systems, assistive systems, smart environments, smart manufacturing, water monitoring systems, communication systems, and energy systems.

This book constitutes the refereed proceedings of the 11th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2020, held in Costa de Caparica, Portugal, in July 2020. The 20 full papers and 24 short papers presented were carefully reviewed and selected from 91 submissions. The papers present selected results produced in engineering doctoral programs and focus on technological innovation for industry and service systems. Research results and ongoing work are presented, illustrated and discussed in the following areas: collaborative networks; decisions systems; analysis and synthesis algorithms; communication systems; optimization systems; digital twins and smart manufacturing; power systems; energy control; power transportation; biomedical analysis and diagnosis; and instrumentation in health.

This book constitutes the refereed proceedings of the 12th IFIP WG 5.5/SOCOLNET Advanced Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2021, held in Costa de Caparica, Portugal, in July 2021.* The 34 papers presented were carefully reviewed and selected from 92 submissions. The papers present selected results produced in engineering doctoral programs and focus on technological innovation for industry and service systems. Research results and ongoing work are presented, illustrated and discussed in the following areas: collaborative networks; smart manufacturing; cyber-physical systems and digital twins; intelligent decision making; smart energy management; communications and electronics; classification systems; smart healthcare systems; and medical devices. *The conference was held virtually. Chapters “Characteristics of Adaptable Control of Production Systems and the Role of Self-organization Towards Smart Manufacturing” and “Predictive Manufacturing: Enabling Technologies, Frameworks and Applications” are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

A frequent complaint in literature is that services have been previously largely overlooked by innovation researchers and technology policy makers. Given the unarguable growth in the importance of the service sectors, increasing numbers of researchers and policy makers have taken a fresh look at service activities. Innovation Systems in the Service Economy: Measurement and Case Study Analysis presents contributions which increase the understanding of the role of services in the development of the division of labor in modern economics. This volume is devoted to the elaboration and understanding of the following two themes. First, service firms can be innovative in their own right, even though the process of innovation and the kinds of innovation may be different from those traditionally associated with manufacturing and other primary activities. Second, service firms and associated activities play an important role in the evolving division of creative labor which is constituted by modern innovative systems.

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.