How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

The Performing Art of Therapy explores the myriad ways in which acting techniques can enhance the craft of psychotherapy. The book shows how, by understanding therapy as a performing art, clinicians can supplement their theoretical approach with techniques that fine-tune the ways their bodies, voices, and imaginations engage with and influence their clients. Broken up into accessible chapters focused on specific attributes of performance, and including an appendix of step-by-step exercises for practitioners, this is an essential guidebook for therapists looking to integrate their theoretical training into who they are as individuals, find joy in their work, expand their empathy, increase self-care, and inspire clients to perform their own lives.

Creative research methods can help to answer complex contemporary questions which are hard to answer using conventional methods alone. Creative methods can also be more ethical, helping researchers to address social injustice. This bestselling book, now in its second edition, is the first to identify and examine the five areas of creative research methods: • arts-based research • embodied research • research using technology • multi-modal research • transformative research frameworks. Written in an accessible, practical and jargon-free style, with reflective questions, boxed text and a companion website to guide student learning, it offers numerous examples of creative methods in practice from around the world. This new edition includes a wealth of new material, with five extra chapters and over 200 new references. Spanning the gulf between academia and practice, this useful book will inform and inspire researchers by showing readers why, when, and how to use creative methods in their research. Creative Research Methods has been cited over 750 times.

In this book Professor Mastronarde draws on the seventeen surviving tragedies of Euripides, as well as the fragmentary remains of his lost plays, to explore key topics in the interpretation of the plays. It investigates their relation to the Greek poetic tradition and to the social and political structures of their original setting, aiming both to be attentive to the great variety of the corpus and to identify commonalities across it. In examining such topics as genre, structural strategies, the chorus, the gods, rhetoric, and the portrayal of women and men, this study highlights the ways in which audience responses are manipulated through the use of plot structures and the multiplicity of viewpoints expressed. It argues that the dramas of Euripides, through their dramatic technique, pose a strong challenge to simple formulations of norms, to the reading of consistent human character, and to the quest for certainty and closure.

Black Acting Methods seeks to offer alternatives to the Euro-American performance styles that many actors find themselves working with. A wealth of contributions from directors, scholars and actor trainers address afrocentric processes and aesthetics, and interviews with key figures in Black American theatre illuminate their methods. This ground-breaking collection is an essential resource for teachers, students, actors and directors seeking to reclaim, reaffirm or even redefine the role and contributions of Black culture in theatre arts. Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.