Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset your loyal customers have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" Kelly Cook, vice president, Customer Engagement/CRM, Waste Management

How do cinematic portrayals of the weather reflect and affect our experience of the world? While weatherly predictability and surprise can impact our daily experience, the history of cinema attests to the stylistic and narrative significance of snow, rain, wind, sunshine, clouds, and skies. Through analysis of films ranging from The Wizard of Oz to The Umbrellas of Cherbourg, from Citizen Kane to In the Mood for Love, Kristi McKim calls our attention to the ways that we read our atmospheres both within and beyond the movies. Building upon meteorological definitions of weather's dynamism and volatility, this book shows how film weather can reveal character interiority, accelerate plot development, inspire stylistic innovation, comprise a momentary attraction, convey the passage of time, and idealize the world at its greatest meaning-making capacity (unlike our weather, film weather always happens on time, whether for tumultuous, romantic, violent, suspenseful, or melodramatic ends). Akin to cinema's structuring of ephemera, cinematic weather suggests aesthetic control over what is fleeting, contingent, wildly environmental, and beyond human capacity to tame. This first book-length study of such a meteorological and cinematic affinity casts film weather as a means of artfully and mechanically conquering contingency through contingency, of taming weather through a medium itself ephemeral and enduring. Using film theory, history, formalist/phenomenological analysis, and eco-criticism, this book casts cinema as weather, insofar as our skies and screens become readable through our interpretation of changing phenomena.

The author of Doing Mathematics explores the concepts of physics by demonstrating how physicists think and approach their work. Doing Physics makes concepts of physics easier to grasp by relating them to everyday knowledge. Addressing some of the models and metaphors that physicists use to explain the physical world, Martin H. Krieger describes the conceptual world of physics by means of analogies to economics, anthropology, theater, carpentry, mechanical systems, and machine tool design. Krieger explains the interaction of elementary particles by referring to the theory of kinship: who can marry whom is similar to what can interact with what. Likewise, the description of physical situations in terms of interdependent particles and fields is analogous to the design of a factory with its division of labor among specialists. For this new edition, Krieger has revised the text and added a chapter on the role of mathematics and formal models in physics. “Krieger . . . excellently tells those in our human society outside the physics world how physicists think, plan, and go about understanding nature.” —Choice

The climate is changing at a rapid, unprecedented pace with some of the warmest years on record having occurred since 2001. Further, human-induced rapid environmental change (HIREC) – or the alteration of an organisms’ environment at a pace too rapid for organisms to track evolutionarily – is an increasing problem for many ecosystems and can lead to species declines if they fail to adapt quickly enough. Although much research has begun to focus on the effects of HIREC, few ecosystems are plagued by a single form of HIREC, particularly given the widespread effects of climate change. Therefore, a better understanding of the individual, additive, and/or synergistic effects of multiple forms of HIREC and how species may be able to plastically respond to modulate the effects will better inform management and conservation efforts under multiple stressors. We examined what habitat characteristics most affected temperature at the nest site. We then assessed to what extent the three sagebrush-obligate songbirds spanning a range of body sizes selected nest sites on the basis of temperature in an arid ecosystem in western Wyoming at two spatial scales. We further investigated whether a known nest predation-risk gradient and ambient conditions modulated temperature-based choices. The two smaller-bodied species, the Brewer’s Sparrow and the Sagebrush Sparrow, selected nest sites that were warmer and less variable relative what was available on average, whereas Sage Thrashers generally did not select nest sites on the basis of temperature. When ambient temperatures were higher during the nestsite prospecting period, however, both Brewer’s Sparrows and Sage Thrashers dampened selection for warmer nest sites in a context-dependent manner. None of the three species altered nest-site selection with respect to temperature in response to either temperature variability or our index of nest predation risk. Collectively, our results suggest that nest site selection may be one method by which birds are able to modulate temperature moving forward, albeit the degree to which this is possible will be dependent on the rate and extent of on-going climate change. This work highlights the importance of maintaining habitat heterogeneity across landscapes to maintain diverse microrefugia for organisms. Moreover, it is critical to prescribe species-specific management prescriptions whenever possible, as our results demonstrated that although sagebrush-obligate songbirds are often managed similarly, here we found species-specific patterns of nest-site selection. An important next step is to determine how temperature and habitat loss may work independently, additively, and/or synergistically to effect reproductive fitness metrics directly or indirectly. Songbirds may be able to further modulate temperature at the nest site via parental care during the incubation and nestling periods, but the extent to which this occurs is largely unknown. Given the outlook for extreme weather and increased variability, developing a more thorough understanding of how multiple stressors may affect fitness outcomes will allow managers to develop recommendations to benefits the physiological needs of avian species. This work thus far has demonstrated the importance of considerations at a species-specific level, and further research to determine if that pattern carries through to reproductive fitness outcomes is critical to better mitigate the potential effects of habitat loss and extreme weather moving forward.

This book chronicles the development, production, and application of what was arguably the finest aircraft piston engine ever produced - the Pratt & Whitney R-2800. It powered many of the significant fighters and medium bombers of the conflict, and went on to power many other military and commercial aircraft.