No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author

Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.

Discover how to use quilting rulers to their fullest and achieve the quilting you want every time. Straight lines, curves . . . there are rulers for every kind of quilting! Amanda Murphy shares an in-depth guide to everything you need to know about rulerwork quilting on both domestic and longarm machines. With recommendations for choosing templates and feet, this technical guide is great on its own, but also makes the perfect sidekick to Murphy’s popular Rulerwork Quilting Idea Book. Plan your quilting to perfection and learn to combine rulerwork with free-motion quilting. Watch your quilting aesthetic begin to evolve; helpful photos show you how to execute quilting designs with basic straight-line and circle rulers, as well as specialty shapes like waves, clamshells, and feathers! Become a rulerwork expert! Achieve the quilting you want every time Work on your longarm or domestic sewing machine, with troubleshooting and ergonomic tips for each Buy the right rulers and feet, plan the quilting, and execute rulerwork with finesse

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

This book contains proven steps and strategies on how to awaken, utilize, and maximize the natural leadership potential that you possess. Leadership opportunities are not just confined in the workplace. Each day, in common life situations, a couple of leadership opportunities actually present themselves to you. To be a leader is to be responsible for your domain, whether that is the office, your team, your business, your field of study, your home, or your neighborhood. Contrary to what most people believe, leadership doesn’t come from a position, a title, or even a crown. It is not who you are that makes you a leader. It’s what you do, and more importantly, it’s how you do it. Each time you make a decision about your life, you practice leadership. You actually become a leader each time you influence someone towards a certain path. In this book you’ll discover: The one essential every team needs and can’t exist without Why you should absolutely be throwing more work parties The top 8 things that derail strong teams and how you can avoid them Why a great leader should be “non-existent” Groundbreaking data around the rise in emotional intelligence and how you can train your own EQ The secret weapon to establish trust in a team Scientific insight into how team diversity will increase productivity The most important qualities of a leader and how you can train them in just minutes a day … and so much more. Effective coaching is the art, science and practice of personal and professional development, of changing lives completely and also of helping people to deal with problems, fears, transition and change. Coaching came as a fundamental solution for improving people's effectiveness and performance, and helping them achieve their full potential. This book provides useful techniques and methods of developing people's skills and abilities and of boosting performance. Get the book today!!

Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.