Summary: Customer Mania

Summary: Customer Mania
Title Summary: Customer Mania PDF eBook
Author BusinessNews Publishing,
Publisher Primento
Pages 27
Release 2013-02-15
Genre Business & Economics
ISBN 2806239516

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The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch's book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company". This complete summary of the ideas from Ken Blanchard, Jim Ballard and Fred Finch's book "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can’t build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort – people will have to be convinced that’s the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you’ll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Customer Mania" and discover the key to succeeding in business!

Customer Mania!

Customer Mania!
Title Customer Mania! PDF eBook
Author Kenneth H. Blanchard
Publisher Simon and Schuster
Pages 220
Release 2004-11-15
Genre Business & Economics
ISBN 9780743270281

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From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.

Customer Mania!

Customer Mania!
Title Customer Mania! PDF eBook
Author Kenneth Blanchard
Publisher Simon and Schuster
Pages 208
Release 2016-03-22
Genre Business & Economics
ISBN 0743270290

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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

Tough Customer

Tough Customer
Title Tough Customer PDF eBook
Author Sandra Brown
Publisher Simon and Schuster
Pages 512
Release 2021-12-28
Genre Fiction
ISBN 1982177128

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Originally published: New York: Simon & Schuster, 2010.

Bitcoin Mania

Bitcoin Mania
Title Bitcoin Mania PDF eBook
Author Learn2succeed.com Incorporated
Publisher Productive Publications
Pages 169
Release 2015-03-27
Genre Business & Economics
ISBN 1552704890

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A delightfully cynical book which looks at the paper fiat currencies which we use everyday and questions how long they can survive. Could worthless paper be replaced by an ingenious worldwide cryptocurrency called "Bitcoin" which threatens to overturn the tables of traditional fiat money changers?

Agency Mania

Agency Mania
Title Agency Mania PDF eBook
Author Bruno Gralpois
Publisher Publish Green
Pages 401
Release 2010
Genre Business & Economics
ISBN 159079205X

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"A seasoned and well-respected marketing professional advises advertising, marketing, and communication agency managers and their clients about how to get the most from their client/agency partnership. He guides readers to adopt the industry's best practices and to avoid the common pitfalls"--Provided by publisher.

American Mania: When More is Not Enough

American Mania: When More is Not Enough
Title American Mania: When More is Not Enough PDF eBook
Author Peter C. Whybrow
Publisher W. W. Norton & Company
Pages 359
Release 2006-04-17
Genre Social Science
ISBN 0393348199

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A doctor's bold analysis of the cultural disease that afflicts us all. Despite an astonishing appetite for life, more and more Americans are feeling overworked and dissatisfied. In the world's most affluent nation, epidemic rates of stress, anxiety, depression, obesity, and time urgency are now grudgingly accepted as part of everyday existence they signal the American Dream gone awry. Peter C. Whybrow, director of the Neuropsychiatric Institute at UCLA, grounds the extraordinary achievements and excessive consumption of the American nation in an understanding of the biology of the brain's reward system offering for the first time a comprehensive and physical explanation for the addictive mania of consumerism. American Mania presents a clear and novel vantage point from which to understand the most pressing social issues of our time, while offering an informed approach to refocusing our pursuit of happiness. Drawing upon rich scientific case studies and colorful portraits, "this fascinating and important book will change the way you think about American life" (Karen Olson, Utne Reader).