Most of us are under verbal attack everyday and often don't realize it. In "The Gentle Art of Verbal Self-Defense" you'll learn the skills you need to respond to all types of verbal attack

In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse ... gently defuse it ... and replace it with clear, courteous, effective communication.

Offers advice on identifying the verbal bullies in one's life, determining the difference between abuse and "kidding around," turning negative comments to one's advantage, and delivering verbal defense appropriately and confidently

Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes. Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control." This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success. Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse—everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs. Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin’s communication techniques will help you instantly take control of any verbal confrontation. You’ll also learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image. You’ll find tips for handling sensitive issues via email and voice mail, advice on meeting the communication challenges that face home-based and virtual businesses, and plenty of “workouts” placed throughout the book to give you valuable opportunities to practice your new skills. The Gentle Art of Verbal Self-Defense at Work is your roadmap through the potentially career-threatening minefields of workplace communication.

According to the author, "Grandmother skills" are disappearing because in our highly mobile society, women may now remain in the workforce or live far from their grandchildren. Elgin (The Gentle Art of Verbal Self-Defense), herself a grandmother to 10, attempts to fill this gap by providing grandmothers of all types and ages with this chatty and good-natured guide to successful grandmothering. Included among Elgin's 21 sensible principles are advice for mediating family disputes, tips for helping grandchildren with money problems while maintaining one's own financial solvency, as well as the importance of passing down family myths and stories to the next generation. Elgin also discusses family crises or illnesses when it may become necessary for a grandmother to take over the running of the household of one of her children (whom she coyly refers to as a "chadult"). Elgin firmly believes that once the emergency is over, a grandmother must return the household to the parents as soon as possible and gracefully return home. Elgin includes lots of nitty gritty advice but most of her book is aimed at reminding readers how to give families the advantage of their experience without giving in to the frailties of age. “ 35 b/w illustrations

The Art of Persuasion teaches you how to get what you want when you want it. You would love to have that ability, right? After studying some of the most successful men and women in modern history, author Bob Burg noticed how many common characteristics these people have—and shares them all with you. One trait that stands above all the rest is their ability to win people over to their way of thinking—they were all persuasive. Each of these life winners had a burning desire, coupled with great creativity, and a total, unshakable belief in their mission or cause. The Winning principles you will learn include: Making People Feel Important Everything is Negotiable Dealing with Difficult People Persuasion in Action What Sets You Apart from the Rest Nuggets of Wisdom Presented in everyday, clear, and often humorous language, The Art of Persuasion leaves an impression on you that will last a lifetime—filled with one success after another!