This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumptions and jargon, and can be integrated into almost all other approaches to treatment when therapy stalls. (Midwest).

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

The new way to transform a sales culture with clarity, authenticity, and emotional intelligence Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy. Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose. It's no longer sufficient to get clients to buy; a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction. Elevate your career with this essential guide for sales professionals and entrepreneurs alike.

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From getting started choosing a career, tips on job interviews to information on life in employment, starting from induction onwards, daily management of a workload, selling strengths, and even guidance on how to build a good balance between work and home life, Amanda Kirby identifies the best strategies to use for success, both professionally and personally. While being in a new job can be exciting, it can also provoke anxious feelings of not being quite sure what to do and when to act. The information in this book is the ideal preparation for the challenges, and new opportunities, ahead. Drawing on decades of practical experience, as well as her academic expertise, Amanda Kirby provides a comprehensive range of helpful information built from contributions from many people with specific learning difficulties who have gone through this experience, and professionals working in the field. This is an easy to use guide that will prepare anyone for all aspects of life in employment (including links to useful apps and free software) and is a must-have guide for all employers.

How to Start a Law Practice and Succeed focuses on how to start your own law practice from scratch, while emphasizing tools and tactics on how to succeed in today's economy. This book is a useful tool for lawyers just out of law school and for lawyers who want to start their own practice after finding themselves suddenly unemployed! I have included forms and tools to start from scratch and to manage your law practice. In the book are resources for managing workflow; finding clients and managing them, their files and ethically maintaining your own law practice. After all, practicing law is not like a normal business, and requires special attention to ethical dilemmas in every facet and practice of law.

“A much needed and long-awaited book. An important read for all wishing to succeed in their training.” Professor John Nuttall, Regent’s University London and Chair of West London Centre for Counselling, UK “This is an eminently useful and accessible book for anyone considering embarking on counselling and psychotherapy training. I can recommend it to anyone considering training, or at the beginning part of their journey.” Dr Biljana van Rijn, Metanoia Institute, UK “This beautifully structured manual serves as a companion to navigating the complex and multi-layered journey of a therapy training. It adds an invaluable contribution to any reading list for Counselling and Psychotherapy trainings.” Sue Healey BACP Accredited Counsellor, Counselling Tutor How to Succeed in Your Counselling and Psychotherapy Training is an accessible and friendly guide for new trainee counsellors and psychotherapists. It outlines the difficulties that a new trainee may encounter and provides guidance on the main aspects of the training journey, both in the classroom and in a clinical placement. As well as excerpts from trainees who have shared their experience of the training journey this book includes guidance on: • The full cycle of training – from choosing a training to the post qualifying year • The key components of clinical practice – starting work in a clinical placement and how to make the most of supervision • The essential aspects of training – from development of reflective practice to competency in assessment • How to develop a therapeutic presence, the ability to work with a client’s feelings and how to communicate and work within the therapeutic relationship The book is structured so that readers can dip in and out of chapters depending on their current needs or interests. Additionally, there are self-reflection exercises throughout to help stimulate thinking and to prepare the reader for supervision. Cecilia Jarvis is a UKCP registered psychotherapist. Cecilia has over thirty years’ experience of being a trainer and clinical supervisor in the field of counselling and psychotherapy. She was the co-founder of The Professional Diploma in Integrative Counselling at the Mary Ward Centre, London, UK.