Do you know people who seem to get along well with just about anyone? People who always have something interesting to say? They close the best deals, land the biggest clients and quickly work their way up the professional ladder. Are these people just born natural communicators with magnetic personalities? Do they have something you don’t, or know the secret to being popular and successful? Absolutely not. These people have simply mastered the process of interacting effectively with others—knowing exactly how to click with people from the first time they meet to understanding the importance of building rapport and maintaining these relationships in the long term. You can be one of them too.

Do you know people who seem to get along well with just about anyone? People who always have something interesting to say? They close the best deals, land the biggest clients and quickly work their way up the professional ladder. Are these people just born natural communicators with magnetic personalities? Do they have something you don't, or know the secret to being popular and successful? Absolutely not. These people have simply mastered the process of interacting effectively with others-knowing exactly how to click with people from the first time they meet to understanding the importance of building rapport and maintaining these relationships in the long term. You can be one of them too.

In today’s fast-paced information age, maximising your memory power is not an option but a necessity. We use our memory all the time, and the way we use it will affect what we achieve in our lives. No matter what your profession or occupation, mastering information and memory management skills will prove essential, and will help you to increase your productivity and profitability. Nishant Kasibhatla, Grand Master of Memory and World Record Holder, shares more than 20 simple yet practical techniques that will help you remember anything. By practising these techniques, you will be able to exercise your brain, focus better, remember things easily, retain information for longer and even impress people with special memory stunts. Learn to maximise your memory power today.

Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.

Experience and paper credentials are often not enough in today’s highly competitive workforce. One’s image is an often-overlooked aspect in the workforce, but when considered, many limit one’s image to that of mere appearance. However, one’s professional image is about much more than just looking the part, but also behaving and sounding it. In this book, you will understand how your dressing can impact your superiors and subordinates perception of you, and how your behavior and personality can affect the impression that you want project. Learn to communicate in a fashion that reinforces – and not undermines – your authority or capability. Pick up tips on how to put your best foot forward and promote yourself in a manner that will get you remembered and going places. Let Pang Li Kin, a Certified Image Professional (CIP), show you how to evaluate your current image, how to decide on the characteristics to project and how to be consistent. She is the vice-president/president elect on the 2009–11 AICI South Asia-Singapore Chapter Board and is an appointed Success Coach with AICI globally. She runs her own company, Potenxia Unlimited, and has over 20 years of experience behind her.

The measure of your success will most probably not depend on what you know, but who you know! It has never been more important to develop great relationships and ensure that you are in the right place at the right time. When you become an effective networker, opportunities will continually knock at your door. But simply connecting is not enough, and opportunities rarely happen by luck or accident. Skilful networkers plan their networking for a greater return on investment. Confident networkers polish their small talk and conversation to become a charming, popular guest at any event. In her clear, straightforward style, Sharon Connolly helps you discover the great benefits to be gained from networking and shares practical, effective techniques that will help you become a skilful networker and reap huge rewards.

Globalisation is quickly making the world smaller, but the work challenges larger. Colleagues and clients are diverse and work from different locations. So how do we stay connected, efficient and productive? What do we do to overcome technological, cultural and time challenges? With practical skills and effective techniques, Working in a Virtual World will help you to improve your business relationships, whether people are located on the next floor, in the next building or an entirely different country. This book gives you insights and hands-on techniques to make working in the virtual world work for you, including: communicating with clarity, using technology productively, overcoming time challenges, connecting with others, dealing with issues, being inclusive of diversity, working with cultural difference and leading effectively.