Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.

Globalisation is quickly making the world smaller, but the work challenges larger. Colleagues and clients are diverse and work from different locations. So how do we stay connected, efficient and productive? What do we do to overcome technological, cultural and time challenges? With practical skills and effective techniques, Working in a Virtual World will help you to improve your business relationships, whether people are located on the next floor, in the next building or an entirely different country. This book gives you insights and hands-on techniques to make working in the virtual world work for you, including: communicating with clarity, using technology productively, overcoming time challenges, connecting with others, dealing with issues, being inclusive of diversity, working with cultural difference and leading effectively.

The measure of your success will most probably not depend on what you know, but who you know! It has never been more important to develop great relationships and ensure that you are in the right place at the right time. When you become an effective networker, opportunities will continually knock at your door. But simply connecting is not enough, and opportunities rarely happen by luck or accident. Skilful networkers plan their networking for a greater return on investment. Confident networkers polish their small talk and conversation to become a charming, popular guest at any event. In her clear, straightforward style, Sharon Connolly helps you discover the great benefits to be gained from networking and shares practical, effective techniques that will help you become a skilful networker and reap huge rewards.

Experience and paper credentials are often not enough in today’s highly competitive workforce. One’s image is an often-overlooked aspect in the workforce, but when considered, many limit one’s image to that of mere appearance. However, one’s professional image is about much more than just looking the part, but also behaving and sounding it. In this book, you will understand how your dressing can impact your superiors and subordinates perception of you, and how your behavior and personality can affect the impression that you want project. Learn to communicate in a fashion that reinforces – and not undermines – your authority or capability. Pick up tips on how to put your best foot forward and promote yourself in a manner that will get you remembered and going places. Let Pang Li Kin, a Certified Image Professional (CIP), show you how to evaluate your current image, how to decide on the characteristics to project and how to be consistent. She is the vice-president/president elect on the 2009–11 AICI South Asia-Singapore Chapter Board and is an appointed Success Coach with AICI globally. She runs her own company, Potenxia Unlimited, and has over 20 years of experience behind her.

This text covers a wide range of issues surrounding nursing, midwifery and health visiting. The topics it covers are the structure and functions of the human body, nursing care and nursing needs, care of the individual with a body system disorder, and special aspects of nursing care. This edition written for Australia and NZ students.

We all negotiate every day, whether we realise it or not. Yet few people ever learn how to negotiate. Those who do usually learn the traditional, win-lose style. In today’s interdependent world of business partnerships and long-term relationships, however, a win-win outcome is fast becoming the only acceptable result. Win-win negotiators value their business and social relationships—winning in a given negotiation is not as important as maintaining their winning relationships, but this does not mean they must sacrifice their interests. Win-win negotiators believe they can win both the negotiation and the relationship. Written in a lively, succinct and easy-to-read style, David Goldwich shows you how to develop the win-win negotiator’s mindset and introduces the core skills and techniques to successfully negotiate win-win agreements. Learn the art of a win-win negotiation, and achieve win-win results in all your negotiations today!

Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.