From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Click ′Additional Materials′ for downloadable samples Although there is a plethora of studies on crime and punishment, law enforcement is a relatively new field of serious research. When courts, sentencing, prisons, jails, and other areas of the criminal justice system are studied, often the first point of entry into the system is through police and law enforcement agencies. Unfortunately, understanding of the important issues in law enforcement has little general literature to draw on. Currently available reference works on policing are narrowly focused and sorely out-of-date. To this end, a distinguished roster of authors, representing many years of knowledge and practice in the field, draw on the latest research and methods to delineate, describe, and analyze all areas of law enforcement. This three-volume Encyclopedia of Law Enforcement provides a comprehensive, critical, and descriptive examination of all facets of law enforcement on the state and local, federal and national, and international stages. This work is a unique reference source that provides readers with informed discussions on the practice and theory of policing in an historical and contemporary framework. The volumes treat subjects that are particular to the area of state and local, federal and national, and international policing. Many of the themes and issues of policing cut across disciplinary borders, however, and several entries provide comparative information that places the subject in context. Key Features • Three volumes cover state and local, federal, and international law enforcement • More than 250 contributors composed over 400 essays on all facets of law enforcement • An editorial board made up of the leading scholars, researchers, and practitioners in the field of law enforcement • Descriptions of United States Federal Agency law enforcement components • Comprehensive and inclusive coverage, exploring concepts and social and legal patterns within the larger topical concern • Global, multidisciplinary analysis Key Themes • Agencies, Associations, and Organizations • Civilian/Private Involvement • Communications • Crime Statistics • Culture/Media • Drug Enforcement • Federal Agencies/Organizations • International • Investigation, Techniques • Types of Investigation • Investigative Commissions • Law and Justice • Legislation/Legal Issues • Military • Minority Issues • Personnel Issues • Police Conduct • Police Procedure • Policing Strategies • Safety and Security • Specialized Law Enforcement Agencies • Tactics • Terrorism • Victims/Witnesses Editors Marie Simonetti Rosen Dorothy Moses Schulz M. R. Haberfeld John Jay College of Criminal Justice Editorial Board Geoffrey Alpert, University of South Carolina Thomas Feltes, University of Applied Police Sciences, Spaichingen, Germany Lorie A. Fridell, Police Executive Research Forum, Washington, DC James J. Fyfe, John Jay College of Criminal Justice David T. Johnson, University of Hawaii at Manoa Peter K. Manning, Northeastern University Stephen D. Mastrofski, George Mason University Rob Mawby, University of Plymouth, U.K. Mark Moore, Harvard University Maurice Punch, London School of Economics, U.K. Wesley G. Skogan, Northwestern University

Qualitative Research Methods - collection, organization, and analysis strategies This text shows novice researchers how to design, collect, and analyze qualitative data and then present their results to the scientific community. The book stresses the importance of ethics in research and taking the time to properly design and think through any research endeavor.

Teaching at Its Best This third edition of the best-selling handbook offers faculty at all levels an essential toolbox of hundreds of practical teaching techniques, formats, classroom activities, and exercises, all of which can be implemented immediately. This thoroughly revised edition includes the newest portrait of the Millennial student; current research from cognitive psychology; a focus on outcomes maps; the latest legal options on copyright issues; and how to best use new technology including wikis, blogs, podcasts, vodcasts, and clickers. Entirely new chapters include subjects such as matching teaching methods with learning outcomes, inquiry-guided learning, and using visuals to teach, and new sections address Felder and Silverman's Index of Learning Styles, SCALE-UP classrooms, multiple true-false test items, and much more. Praise for the Third Edition of Teaching at Its BestEveryone veterans as well as novices will profit from reading Teaching at Its Best, for it provides both theory and practical suggestions for handling all of the problems one encounters in teaching classes varying in size, ability, and motivation." Wilbert McKeachie, Department of Psychology, University of Michigan, and coauthor, McKeachie's Teaching TipsThis new edition of Dr. Nilson's book, with its completely updated material and several new topics, is an even more powerful collection of ideas and tools than the last. What a great resource, especially for beginning teachers but also for us veterans!" L. Dee Fink, author, Creating Significant Learning ExperiencesThis third edition of Teaching at Its Best is successful at weaving the latest research on teaching and learning into what was already a thorough exploration of each topic. New information on how we learn, how students develop, and innovations in instructional strategies complement the solid foundation established in the first two editions." Marilla D. Svinicki, Department of Psychology, The University of Texas, Austin, and coauthor, McKeachie's Teaching Tips

This is a print on demand edition of a hard to find publication. Explores whether sufficient data exists to examine the temporal and spatial relationships that existed in terrorist group planning, and if so, could patterns of preparatory conduct be identified? About one-half of the terrorists resided, planned, and prepared for terrorism relatively close to their eventual target. The terrorist groups existed for 1,205 days from the first planning meeting to the date of the actual/planned terrorist incident. The planning process for specific acts began 2-3 months prior to the terrorist incident. This study examined selected terrorist groups/incidents in the U.S. from 1980-2002. It provides for the potential to identify patterns of conduct that might lead to intervention prior to the commission of the actual terrorist incidents. Illustrations.