Stop Harming Customers
Title | Stop Harming Customers PDF eBook |
Author | David Silverman |
Publisher | Business Expert Press |
Pages | 157 |
Release | 2023-12-08 |
Genre | Business & Economics |
ISBN | 1637425406 |
Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)
Stop Harming Customers
Title | Stop Harming Customers PDF eBook |
Author | David Silverman |
Publisher | |
Pages | 0 |
Release | 2023-12 |
Genre | Business & Economics |
ISBN | 9781637425398 |
Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it's not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don't want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit-in short, every business. (And if you're interested in cryptocurrency, this book's for you too!)
Understanding and Responding to Self-Harm
Title | Understanding and Responding to Self-Harm PDF eBook |
Author | Allan House |
Publisher | Profile Books |
Pages | 179 |
Release | 2019-06-06 |
Genre | Medical |
ISBN | 1782834354 |
Self-harm is increasingly prevalent in our society. But few of us understand why, or know what to do to help ourselves, friends or family in such situations. It can be very isolating. Understanding and Responding to Self-Harm aims to fill this gap, providing practical information and advice for anyone who has an experience of self-harm. Showing the various forms self-harm can take, this book explores the reasons behind it, and offers advice on self-management, support to others, and what services are available. Full of clear, thoughtful advice for those who may be thinking of harming themselves, or have already done so, as well as guidance for families and friends on helpful strategies and responses - and ones to avoid - it uses evidence from research and direct experience to provide an essential resource.
Borderline Personality Disorder
Title | Borderline Personality Disorder PDF eBook |
Author | Anthony W. Bateman |
Publisher | Oxford University Press, USA |
Pages | 240 |
Release | 2013-05-09 |
Genre | Medical |
ISBN | 0199644209 |
Though much progress has been made in developing specialist psychosocial treatments for borderline personality disorder (BPD), the majority of people with BPD receive treatment within generalist mental health services. This is a practical evidence-based guide on how to help people with BPD with advice based on research evidence.
Why Do We Hurt Ourselves?
Title | Why Do We Hurt Ourselves? PDF eBook |
Author | Baptiste Brossard |
Publisher | Indiana University Press |
Pages | 180 |
Release | 2018-06-14 |
Genre | Social Science |
ISBN | 0253036429 |
A sociological analysis of self-injury, the causes of it, and the conditions surrounding those who commit it. Why does an estimated 5% of the general population intentionally and repeatedly hurt themselves? What are the reasons certain people resort to self-injury as a way to manage their daily lives? In Why Do We Hurt Ourselves, sociologist Baptiste Brossard draws on a five-year survey of self-injurers and suggests that the answers can be traced to social, more than personal, causes. Self-injury is not a matter of disturbed individuals resorting to hurting themselves in the face of individual weaknesses and difficulties. Rather, self-injury is the reaction of individuals to the tensions that compose, day after day, the tumultuousness of their social life and position. Self-harm is a practice that people use to self-control and maintain order—to calm down, or to avoid “going haywire” or “breaking everything.” More broadly, through this research Brossard works to develop a perspective on the contemporary social world at large, exploring quests for self-control in modern Western societies.
The Adolescent and Young Adult Self-harming Treatment Manual
Title | The Adolescent and Young Adult Self-harming Treatment Manual PDF eBook |
Author | Matthew D. Selekman |
Publisher | W. W. Norton & Company |
Pages | 340 |
Release | 2009 |
Genre | Psychology |
ISBN | 9780393705676 |
A detailed treatment protocol for working with self-harming adolescents and young adults.
The Aesthetics of Self-Harm
Title | The Aesthetics of Self-Harm PDF eBook |
Author | Zoe Alderton |
Publisher | Routledge |
Pages | 224 |
Release | 2018-05-11 |
Genre | Psychology |
ISBN | 1317269284 |
The Aesthetics of Self-Harm presents a new approach to understanding parasuicidal behaviour, based upon an examination of online communities that promote performances of self-harm in the pursuit of an idealised beauty. The book considers how online communities provide a significant level of support for self-harmers and focuses on relevant case studies to establish a new model for the comprehension of the online supportive community. To do so, Alderton explores discussions of self-harm and disordered eating on social networks. She examines aesthetic trends that contextualise harmful behavior and help people to perform feelings of sadness and vulnerability online. Alderton argues that the traditional understanding of self-violence through medical discourse is important, but that it misses vital elements of human group activity and the motivating forces of visual imagery. Covering psychiatry and psychology, rhetoric and sociology, this book provides essential reading for psychologists, sociologists and anthropologists exploring group dynamics and ritual, and rhetoricians who are concerned with the communicative powers of images. It should also be of great interest to medical professionals dealing with self-harming patients.