This book provides practical strategies for managers and supervisors of human services agencies to use in assessing and successfully addressing workforce challenges. Each strategy is described with detailed instructions about how to assess the strategy, develop an intervention plan, and evaluate its effectiveness. Chapters also discuss how and why each strategy should be used. The book includes worksheets, forms, flow charts, and examples of how successful agencies have used these strategies.

Health workers who provide services to persons with severe mental illness are frequently under enormous stress; burnout is common. Alleviating such stress is the objective of Interactive Staff Training. The book provides rehabilitation and mental health professionals with a strategy to help them and their colleagues work as a well-integrated team. This strategy has been implemented in teams serving more than 10,000 persons with psychiatric disabilities. The text combines a careful description of the central theory behind the strategy with pleanty of clinical anecdotes that illustrate its practical, everyday benefits.

"This report documents the design, development, and implementation of refinements to a prototype staff training package for future forces. These training refinements were made to a prototype staff training package described in the report Prototype Staff Training and Evaluation Methods for Future Forces, Throne et al., 1999. The training refinements were implemented in a simulation-based experiment examining the impact of digital systems on Future Battle Command at the battalion and brigade level. This report focuses on the training support package designed to improve performance of staffs using advanced command, control, communications, computer, and intelligence (C4I) systems. Documentation is provided on the analysis, design and development of four staff training products developed under this effort: a Surrogate Command, Control, Communications, and Computers (SC4) System Demonstration, Digital Staff Drills, Team Training Sessions (TTSs) and TTSs Trainer Guide, and refinements to Tactical Decision-Making Exercises (TDXs). The formative evaluation is described for those products with survey results and project team Observations reported by product type. Lessons learned on future staff training are documented and may help direct the Army's effort to develop command and staff training support packages (TSPs) for future forces."--Stinet.