A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity. Special Edition Using Microsoft CRM shows sales, service, and business development specialists how to manage small businesses with the sophisticated technology that, until now, has been reserved for large corporations. Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required.

Every business professional faces challenges in managing their time to be as efficient and productive as possible. Information management has become an important everyday task in helping manage these challenges successfully, and Microsoft Outlook is the gold standard to help users stay organized. Outlook not only helps manage contacts, appointments, and tasks, it also serves as the e-mail and fax client. Outlook 2007 has been redesigned and improved with a new user interface, electronic business cards, RSS support, smart scheduling, anti-phishing capabilities, junk e-mail filter, and more. Case study sections called "Improving Your Outlook" illustrate how to apply the information learned in real-world situations. Troubleshooting sections in each chapter illustrate common problems that occur when using Outlook, followed by a detailed solution. With this book, you learn the latest features and improvements in Outlook by focusing on user productivity through real-world techniques in real-world environments.

Special Edition Using Microsoft® Office Project2007 We crafted this book to grow with you, providing the reference material you need as you move toward Project proficiency and use of more advanced features. If you buy only one book on Project 2007, Special Edition Using Microsoft® Office Project2007 is the only book you need. Covers: • Leverage Microsoft Project 2007 to support your management processes, communication and collaboration within your organization • Manage your project through initiation, tracking, controlling, performance measuring , and closing • Model real life project scenarios with the scheduling engine • Define tasks, milestones, summary tasks, and recurring tasks to create your project schedule • Create task relationships, constraints, and perform advanced actions on tasks • Customize the project to fit your needs • Use views, tables, filters, and groups to review your project and application interface schedule • Manipulate Microsoft Project 2007 data using other Microsoft Office applications • Implement Visual Reports to allow 3D models of project data for sharing and analysis • Master advanced features with built-in and advanced manual techniques

Special Edition Using Microsoft .NET Enterprise Servers helps readers understand each of the ten .NET Enterprise Servers from a design and operation standpoint. This book provides readers with the information necessary to architect a complete solution, using real-world examples to show how each of the different servers fits an organization's needs. The book goes beyond mere planning and architecture, and helps managers and administrators understand the core day-to-day administrative requirements of each server. Essentially, this book is designed to cover the portions of these products that are used every day, effectively making it ten small books in one.

Special Edition Using Access 2002 is a reader's authoritative guide to mastering the essential facets of this powerful database development platform. Detailed, step-by-step instructions guide the reader through the process of designing and using Access tables, queries, forms and reports. Special Edition Using Access 2002 will include comprehensive coverage of the transition to MSDE/SQL Server for all multi-user applications, expanded coverage of Web Applications, and expanded coverage of XML. This book contains elements such as Tips, Notes, cautions, cross-references and Troubleshooting information, giving the text a "Layered" quality that meets the needs of readers with different learning styles.

Microsoft Commerce Server 2002 provides a platform for the rapid development of e-Commerce web sites. Using the design patterns found in the sample sites and lessons learned from years of field experience, this book defines a path for mapping an e-commerce project.

Written by an experienced trainer, this guide gives insight on the best ways to perform tasks as well as nontraditional uses of PowerPoint.