Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze freque

In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. The authors explain how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability.

This quality training text is designed to teach the basics of statistical process control to service personnel, so that they can use statistical metho to verify that their system is stable, capable, and on target with customer requirements. Published by Quality Resources, One Water Street, White Pla

The perfect primer for anyone who wants to familiarize themselves with Six Sigma what it is and how to implement it without spending a fortune. Developed for busy problem solvers who are dissatisfied with the current all-or-nothing approach to solving mission-critical business problems. It describes a proven, crawl, walk, run methodology that delivers laser-focused problem solving and results.

The Workbook, when used with SPC Simplified, is ideal for self-study, in-house training, or classroom instructions. As you work with and apply the SPC tools presented in SPC Simplified, the Workbook enhances problem-solving abilities. The SPC Simplified Workbook provides: Review questions designed to provide overall review and reinforcement of basic principles. Exercises that help you practice and apply the basics Case studies that reflect actual problems and engage you in successfully implementing tools and techniques of SPC.

SPC for Right-Brain Thinkers is not simply another made-easy book on the subject of statistical process control (SPC). The guiding principle in writing this book was to make SPC accessible to that large group of individuals who would readily characterize themselves as right-brain thinkers. The challenge that right-brained thinkers face in understanding and applying SPC goes beyond the math; it is also a matter of approaching the subject from a different perspective altogether—--through the side door, if you will, where the inner workings of SPC may be seen in action. The book is also intended to serve the information needs of those who either own or work within the job processes wherein SPC is applied. Since right-brain thinkers are often inclined to gravitate to service-oriented jobs, the examples used in this book demonstrate the use of SPC in a service organization: a pseudo law firm called Advocate General. These examples demonstrate the basic principles of SPC in way that can be adapted to any situation. This is a book for those who: are inclined to label themselves as right-brain thinkers; are intimidated by math, possibly even the mere mention of something as ominous-sounding as statistical process control; and/or need only a basic understanding of SPC, perhaps from a systems perspective or as a potential user of an SPC tracking system.