"NOT EVERYONE WILL UNDERSTAND YOUR JOURNEY. THAT'S FINE. IT'S NOT THEIR JOURNEY TO MAKE SENSE OF. IT'S YOURS." - Zero DeanLessons Learned from The Path Less Traveled Volume 1 represents nearly a decade of lessons that were all prompted by and learned from actual life experiences along the path less traveled. There is no filler here. From page 1 to page 350, everything in this book was written & included with the potential value it may add to reader's lives in mind. This book is packed with pages of encouragement, food for thought, reminders, and strategies to help readers cope with and overcome life's challenges. This book is packed with pages of encouragement, food for thought, reminders, and strategies to help readers cope with and overcome life's challenges. 1) Lesson to help you: Find motivation & take action. Overcome challenges & obstacles. Develop discipline. Boost your confidence. Immunize against criticism. Expand your awareness. Increase your resilience. Manage your time better. Deal with discomfort. Reduce stress. Ensure you are on the right path. Discover what makes you happy. Live a meaningful life. Protect against manipulation. Nurture your relationships. Face your fears. Save your life. 2) No filler. Find potential value on any page. 3) Read it your way. Lessons can be read in any order from any page. 4) Read a little or a lot. Lessons take anywhere from 5 seconds to 5 minutes to read. Read whenever you want & choose only what you have time for.

The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. - The book is a practitioner-level guide to the design and the mechanics of lessons learned processes - Takes a holistic approach, tracking lessons from identification to reapplication - Makes the case for the assignment of actions for learning

She was born before women had the right to vote yet went on to become one of America'¿¿s most influential First Ladies. A Gallup poll named her one of the most admired people of the twentieth century and she remains well known as a role model for a life well lived. Roosevelt wrote You Learn by Living at the age of seventy-six, just two years before her death. The commonsense ideas'¿¿and heartfelt ideals'¿¿presented in this volume are as relevant today as they were five decades ago. Her keys to a fulfilling life? Some of her responses include: learning to learn, the art of maturity, and getting the best out of others.

What causes poor customer service? You might be surprised.

Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I