Information Technology has become a key factor in industry and society in the post-war world and continues to evolve, re-shaping the local and global economy and reorienting comparative and competitive advantages. This book brings together a series of country-based studies that chart the growth and effectiveness of information technology policy.

After the introduction of a new economic policy of 1991, India is increasingly portrayed as a big emerging market for consumer goods and for broadcasting and communications services. Policies for telecommunications, computer software and television broadcasting in India have also shifted fundamentally. The book considers communications policies in light of the role of communications in social and economic development and global patterns of trade and investment in communications and services.

Technological innovations across the globe are bringing profound change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies (ICT) in any sector, the Government of India has emerged as an early adopter of these technologies and has also focused on last-mile delivery of citizen-centric services. Citizen Empowerment through Digital Transformation in Government takes us through the four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments, as well as the District level administration, to deliver best-in-class solutions. Inspiring and informative, the book is filled with real-life transformation stories that have helped to lead the people and the Government of India to realize their vision of a digitally empowered nation.