Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

"This book is known for its engaging style and for the many current examples of human service practitioners at work, which makes it a top seller in its market. It offers a historical context of the field of human services, insights into the overall social welfare field, and concrete descriptions of how primary intervention strategies are put into daily practice in human service agencies." It provides a well-rounded look at the many options offered in the field of human services, and aims to prepare entry level human service workers for future careers. There is a strong multicultural emphasis. Social welfare chapter (Ch. 6) is completely revised to reflect the new Welfare Reform Act (TANF). Incorporates a new section on managed care included in the case management chapter (Ch. 9). Presents new material on the use of computers and the Internet in social agencies in the planning chapter (Ch. 11)." For practitioners of human services and/or social work.

This book assists participants in human service organizations in understanding the dynamics that are shaping such organizations. Austin's comprehensive analysis of human services management examines the historical development and program structures of such organizations; their stakeholders, including users, personnel, funders, and policy boards; and the organizational processes of accountability and dealing with change.