A story of a 18 year old boy struggling against all odds to keep his family together. After his mother dies, his alcoholic father can't care for his family properly and the boy fights against the welfare system that wants to separate him and his two brothers and sister. Set in St Paul in 1949-50, Donny Cunningham makes a vow to keep his family together and leads the reader on an adventure bright with humor, suspence and a boy's undaunted courage.

Just try not to smile! A positively inspiring picture book from the creator of the Caldecott Honor–winning Interrupting Chicken. Because Amelia smiles as she skips down the street, her neighbor Mrs. Higgins smiles too, and decides to send a care package of cookies to her grandson Lionel in Mexico. The cookies give Lionel an idea, and his idea inspires a student, who in turn inspires a ballet troupe in England! And so the good feelings that started with Amelia’s smile make their way around the world, from a goodwill recital in Israel, to an impromptu rumba concert in Paris, to a long-awaited marriage proposal in Italy, to a knitted scarf for a beloved niece back in New York. Putting a unique spin on "what goes around comes around," David Ezra Stein’s charmingly illustrated story reminds us that adding even a small dose of kindness into the world is sure to spur more and more kindness, which could eventually make its way back to you!

“Allred and White have created a true work of horror with this newest novella.”—Booklist What if the world you thought you knew was a lie older than God? As children, Jeffrey and Serena each caught a glimpse beyond the veil of the everyday: A hidden cult guarded by women with the power to change reality. A myth kept quiet by a watcher with the strength to unmake the universe. A darkness smiling behind rows of teeth without end. Although Jeffrey and Serena have only just met, their lives have centered around the mystery of the Quiet Woman. Haunted by their knowledge and driven by a desire to change the minds and souls of those who enforce the rules, they’re willing to sacrifice anything, including themselves. Soon the rituals will be complete and the Quiet Woman will come. And in Her eyes will be the stars, and in Her smile, the world.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

In Smiles from Around the World, Ingrid Mårn presents a narrative of travel, learning, personal growth, and the subtle impact of globalization on the life and mind of a young person who is European by heritage and global through experience. Ingrid accomplishes that which few are able to: the bonding of prose and photograph to communicate the combination of personal and collective experience. While this work contains personal reflection, deeply enmeshed is the impact that others have had on her life, and her personal and professional growth through her encounters with peoples of the world. One also finds a subtle expression of hope for her children as for children all over the world, that some day the similarities in their collective personalities, goals and ambitions, desires and travails, will help to make this a more peaceful, less violent world.

Established in 1911, The Rotarian is the official magazine of Rotary International and is circulated worldwide. Each issue contains feature articles, columns, and departments about, or of interest to, Rotarians. Seventeen Nobel Prize winners and 19 Pulitzer Prize winners – from Mahatma Ghandi to Kurt Vonnegut Jr. – have written for the magazine.

David Wine led the merger of eleven companies, each with its own unique culture and way of doing business. Communication was key to successfully driving that change. Blogs were a key way to instill the values that he wanted the new company to embody in its vision statement of creating and sustaining wholeness in people's property, lives and communities. He shared his learnings, hopes, and dreams with team members over the years. Whether he was writing about mindfulness, sharing the wholeness vision, or recognizing human dynamics, David managed to entertain and teach all the way. This book is a sampling of those writings. You, too, will be touched and enlightened by his ability to inspire and enlarge the idea of being love and wholeness to our world and experiencing that same love and wholeness for ourselves. This is a book to pick up again and again for its messages provide regular reminders of simple steps to take in order to create well-being in our lives.