Emerging With Wings is a love story. Danielle Bernock takes you with her on her raw yet graceful journey from an invisible cage full of agony and shame, to the incomprehensible joy of validation, love and the empowerment of personal freedom. She unveils how this cage was built as well as how she obtained her freedom. Many things she did not know kept her in the dark, one being the harmful effects of multiple childhood traumas that went unaddressed which fed that darkness and a pervasive fear. The love story reveals a LOVE that secretly carried and protected her despite the lies that grew in that darkness, organized for destruction. This LOVE came and never gave up. The LOVE of one she calls The Pursuer. You are invited into her story. Enter it, share its elegance and in it see The Pursuer for yourself, in your story, for your freedom.

Identify Recurring Patterns to Grow Beyond What Is Holding You Back from Success and Fulfillment! Your most powerful work is overcoming the mistakes, flaws, and wounds you have internalized throughout your life. Are you ready to harness that? Recurring themes of conflict, cognition, addiction, time allocation, and situational responses become patterns that affect your decisions, both positively and negatively. Once you are aware of these recurring patterns, you can use them to place emphasis on the positive impact and minimize the negative. Understanding these patterns is step one to becoming a healthier version of yourself. Do you believe that you can change patterns in how you think and relate to others to have a more fulfilling life? You can. In 2002, Matt Norman suffered from debilitating panic attacks that sidelined him from business meetings, making it difficult for him to interact with others. Once he learned to recognize the patterns that were causing his anxiety, Matt was able to overcome it. Now, he is a leader in the industry that mentors others on how to do the same. You have a choice. You can stay stuck in the same recurring patterns or you can identify and confront those patterns in an effort to grow. Your brain will remind you of trauma and past experiences to keep you in the same pattern of survival, "Be careful, you got hurt last time!" It makes you resist change because it might be risky! As a result, you remain in fixed patterns that can limit productivity and be downright debilitating. This is the brain's natural reaction, but that does not mean you have to be locked into this limiting behavior. You can create new connections in your brain that encourage new thoughts and actions. Don't you think it's time for you to grow and lead a more fulfilling life? You're the reason Matt wrote this book. His passion is to show you how to recognize recurring negative patterns that are holding you back and help you embrace the growth that will carry you to new heights! Matt Norman is President & CEO of Norman & Associates. Through Norman & Associates, he helps people think and work together more effectively. Matt's coaching has helped Fortune 100 corporations, non-profits, and entrepreneurs change the way they engage with their employees and clients. If you're ready to begin identifying the recurring patterns that are holding you back, confront them, and advance to a healthier and more fulfilling life, then you're in the right place. Pick up your copy today by clicking the BUY NOW button at the top of this page!

"An uproarious behind-the-scenes account of the creation of the hit television series describes how comedians Larry David and Jerry Seinfeld dreamed up the idea for an unconventional sitcom over coffee and how, despite network skepticism and minimal plotlines, achieved mainstream success, "--NoveList.

Raina Telgemeier's #1 New York Times bestselling, Eisner Award-winning graphic memoir based on her childhood! Raina just wants to be a normal sixth grader. But one night after Girl Scouts she trips and falls, severely injuring her two front teeth. What follows is a long and frustrating journey with on-again, off-again braces, surgery, embarrassing headgear, and even a retainer with fake teeth attached. And on top of all that, there's still more to deal with: a major earthquake, boy confusion, and friends who turn out to be not so friendly.

This book, "Performance-Focused Smile Sheets," completely reimagines the smile sheet as an essential tool to drive performance improvement. Traditional smile sheets (i.e., learner response forms, student reaction forms) don't work! Decades of practice shows them to have negligible benefits. Scientific studies prove that traditional smile sheets are not correlated with learning results! Yet still we rely on smile sheets to make critical decisions about our learning interventions. In this book, Dr. Will Thalheimer carefully builds the case for a new methodology in smile-sheet design. Based on the learning research, "Performance-Focused Smile Sheets" shows how to write better questions, more focused on performance. The book also shows how to deploy smile sheets to our learners to get valid feedback--feedback that can be used to help us as trainers, instructional designers, teachers, professors, eLearning developers, and chief learning officers build virtuous cycles of continuous improvement.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.