This report addresses the major performance and accountability challenges facing the Small Business Administration (SBA) as it seeks to aid, counsel, assist, and protect the interests of the nation's small businesses and help businesses and families recover from natural disasters. It includes a summary of actions that SBA has taken and that are under way to address these challenges. It also outlines further actions that GAO believes are needed. This analysis should help the new Congress and administration carry out their responsibilities and improve government for the benefit of the American people.