Thе dɿgɿtаl mаrkеtɿng tеchnоlоgy ɿs аn ɿmpоrtаnt nеw mеdɿum оf cоmmunɿcаtɿоn bеtwееn thе cоnsumеrs аnd thе prоducеrs tо mаrkеt thеɿr prоducts. Thе dɿgɿtаl mаrkеtɿng ɿs а nеw mеdɿum thаt usе dɿffеrеnt mеdɿums оf mаrkеtɿng fоr ɿntrоducɿng thе prоducts аnd sеrvɿcеs tо thе custоmеrs. Thеrе ɿs а grоwɿng numbеr оf SMЕs ɿn thе wоrld thаt аrе mаɿnly оpеrаtɿng аt smаll scаlе. Thеsе SMЕs аrе dɿvеrsе ɿn thеɿr nаturе аnd nееds tо аdоpt dɿffеrеnt chаnnеls fоr аdvеrtɿsɿng аnd mаrkеtɿng thеɿr prоducts. Thе dɿgɿtаl mаrkеtɿng hаs prоvеd tо bе а succеssful chаnnеl fоr thе smаll аnd mеdɿum sɿzеd еntеrprɿsеs (SMЕs) tо mаrkеt thеɿr prоducts аnd ɿncrеаsе thеɿr sаlе. Thе rаɿsеd cоmpеtɿtɿоn ɿn thе mаrkеt hаs mаdе thеsе smаll аnd mеdɿum sɿzеd fɿrms tо аdоpt nеw аnd dɿffеrеnt mеаns оf tеchnоlоgy fоr ɿntrоducɿng аnd аdvеrtɿsɿng thеɿr nеw аnd оld prоducts аnd sеrvɿcеs thаt аrе cоst еffеctɿvе аs wеll. Thе еffеctɿvеnеss оf dɿgɿtаl mаrkеtɿng cаnnоt bе ɿgnоrеd nоt оnly fоr thе SMЕs but аlsо fоr thе lаrgе fɿrms thаt nееd cоst cоmpеtɿtɿvе strаtеgɿеs. Thɿs nеw chаnnеl оf mаrkеtɿng hаs prоvеd ɿtsеlf tо bе cоst еffеctɿvе аnd еаsy tо usе fоr thе оffɿcɿаls. Thе dɿgɿtаl mаrkеtɿng ɿncludеs аdvеrtɿsɿng thrоugh thе dɿgɿtаl dɿsplаy; ɿntеrnеt аnd оthеr mеdɿums lɿkе mоbɿlе phоnеs, rаdɿо аnd tеlеvɿsɿоn. Аll thеsе chаnnеls оf mаrkеtɿng аrе cоnsɿdеrеd tо bе vеry ɿmpоrtаnt fоr ɿncrеаsɿng sаlеs оf thе SMЕs. Mоrеоvеr, ɿt ɿs lаrgеly bеlɿеvеd thаt thе futurе оf thе SMЕs lɿеs ɿn thе Е-mаrkеtɿng thаt ɿs wɿdеly аccеptеd аmоng thе mаrkеt lеаdеrs.

Small and medium-sized enterprises (SMEs) dominate the market in terms of sheer number of organizations. Their role in the business world is difficult to overstate. Despite this, there is a high failure rate among smaller organizations, which can be explained to a significant degree by a lack of marketing understanding in this sector. Introducing the importance of marketing to entrepreneurial firms this book guides the student through the fundamentals of marketing within the SME context, providing a more value-added learning experience than your standard marketing run-through. The authors deal directly with "people issues" (i.e. everyday entrepreneurial marketing interactions) to prepare students for the "dragon’s den" of entrepreneurialism. This new and lively textbook provides a fresh and unfettered approach for marketing students who require a more real-world understanding of the impact of their discipline on entrepreneurial firms. The growing student body involved with studying entrepreneurship will also benefit from the customer insight offered by this approach.

The contribution of small and medium enterprises (SMEs) is acknowledged as an influential engine to economic growth. However, the biggest challenge faced by these SMEs is the lack of competitive service offerings for their target customers due to unstandardized products and a lack of consumer engagement and strategies. Service Marketing Strategies for Small and Medium Enterprises: Emerging Research and Opportunities is an essential reference source that provides guidelines on how SMEs can achieve sustainability through positive marketing outcomes and effective customer services. Featuring research on the assessment of SMEs’ customer service expectation, listening to customers through qualitative research, service quality model and its marketing implications, integrated marketing communications for SME environments, effective service encounters, and relationship developing strategies for SMEs, this publication provides new models for managers, industry professionals, academicians, and researchers.

As businesses aim to compete internationally, they must be apprised of new methods and technologies to improve their digital marketing strategy in order to remain ahead of their competition. Trends in entrepreneurship that drive consumer engagement and business initiatives, such as social media marketing, yields customer retention and positive feedback. Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship provides information on emerging trends in business innovation, entrepreneurship, and marketing strategies. While highlighting challenges such as successful social media interactions and consumer engagement, this book explores valuable information within various business environments and industries such as e-commerce, small and medium enterprises, hospitality and tourism management, and customer relationship management. This book is an ideal source for students, marketers, social media marketers, business managers, public relations professionals, promotional coordinators, economists, hospitality industry professionals, entrepreneurs, and researchers looking for relevant information on new methods in digital marketing and entrepreneurship.

The COVID-19 pandemic caused global shock to the entire economic system. As a result of the government restrictions, both production and distribution channels were interrupted. In this situation, however, it was possible to observe that some companies were able to adapt to these new conditions. The demand for the possibility of translating physical business into virtual increased. The COVID-19 restrictions showed that many entrepreneurs do not have enough knowledge about the available online tools and possibilities. Given that the digital transformation of business today often consists only of incorporating existing tools into existing processes, transition to e-commerce could be made easily and quickly. Moving Businesses Online and Embracing E-Commerce: Impact and Opportunities Caused by COVID-19 analyzes the impact of COVID-19-related restrictions on business models of enterprises affected most by these restrictions and examines transformational changes induced by the accelerated adoption of internet technologies and transition to e-commerce-based business models. Covering topics such as customer relationship management (CRM), small and medium enterprises (SMEs), and customer loyalty, this book serves as an essential resource for business owners, CEOs, managers, IT consultants, web developers, students, professors, entrepreneurs, researchers, industry professionals, and academicians.

This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Strategic Corporate Communication in the Digital Age explores how contemporary communication approaches are crossing boundaries as innovative media formats and digital transformations offer new challenges and opportunities to academia and practitioners.