The second edition of Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues provides readers with valuable information about how the counseling environment impacts the helping relationship, ways of delivering critical helping skills, and the necessity of understanding important treatment issues when working with clients and consumers. Section I focuses on the counseling environment. Whereas Chapter 1 highlights eight important characteristics of the effective helper, Chapter 2 examines how the client experiences the agency when first entering it. This chapter focuses on such things as agency atmosphere, physical space, and nonverbal behaviors of the helper. In Section II, chapters move from the most basic foundational skills to more advanced skills and specialized training. Coverage includes honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing, listening, reflections, paraphrasing, and basic empathy. Readers also learn about affirmation giving, encouragement, and support; offering alternatives; information and advice giving; modeling; self-disclosure; collaboration; advocacy; information gathering and solution-focused questions; advanced empathy; confrontation; assessing for suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. Section III focuses on important treatment issues in human services including case management, culturally competent counseling, guidelines for working with diverse populations, and ethical decision-making when working with all clients.

Straightforward and concise, the second edition of A Guide to Writing for Human Service Professionals offers students and professionals practical tools to improve their writing. In his animated and highly accessible teaching voice, Glicken presents the rules of punctuation, grammar, and APA style in jargon-free language that’s easy to understand. Chapters include detailed, real-world examples on how to write academic papers, client assessments and evaluations, business letters, research proposals and reports, papers for mass audiences, requests for funding, and much more. Glicken provides the most comprehensive writing guide available in an engaging and digestible format, including end-of-chapter exercises that allow readers to further practice their writing and critical thinking skills. A Guide to Writing for Human Service Professionals is an invaluable resource for current and future human service professionals across social work, psychology, and counseling. Updates to the Second Edition include: New writing exercises in every chapter to help current and future human service professionals improve critical thinking and expository writing skills New discussion on social media writing, cyberslang, and writing articles for the mass media on issues related to the human services A greater emphasis on the difference between politically correct writing and writing that shows sensitivity to diversity Expanded coverage of critical thinking and writing, conducting research, and plagiarism New examples of resume writing, business letters, and reference letters Expanded discussion of the importance of writing clear mission statements and agency goals

This unique text provides detailed information on career development interventions appropriate to use with some of the most common populations with whom entry-level human service professionals often work. This practical and new all-in-one reference includes coverage of the historical perspective of career counseling, career development theories, career assessments, employment campaign, and program development/evaluation. Written for associate- and bachelor-level human service professionals working with diverse populations, this new text allows students to see how to integrate these topics when developing their own personal approach to working with their clients. Twelve chapters provide detailed information on career development interventions appropriate to use with some of the most common populations with whom entry-level human service professionals often work. Each of these chapters includes a case study, a description of the population, barriers to career success, interventions, programs, a career counseling program model, and services specific to the population. Finally, the text also explores special topics pertinent to entry-level human service professionals: ethical issues, workplace issues of the 21st century, maintaining balance, diversity, workplace safety, supervision, and technology.

Lupe and Randy Alle-Corliss’ book addresses the practical, hands-on field experience that every student in human services is required to explore. The authors go beyond providing a basic orientation to field course work to zero in on more in-depth skills that the advanced student must master, such as what models of therapy apply to different client populations. A journal-type format with an emphasis on self-awareness makes this book an especially useful tool, whether the student is in the classroom or out in the field in a human service agency. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

NOT AVAILABLE SEPARATELY. The accompanying integrated DVD includes introductions, role-plays of skills covered in Chapters 4-7 with three different clients, and demonstrations of the stages of counseling (Beginning, Middle, Ending) with one client. The final section of the text provides students with applications related to the DVD. The DVD is only available with the text.

Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services will help individual human service professionals and agencies understand, design, implement, and manage computer and Internet applications. Combining several relevant fields, this informative guide provides you with the knowledge to effectively collect, store, manipulate, and communicate information to better serve clients and successfully manage human service agencies. Human Services Technology explains basic technological terms and gives you the history of technology uses before you explore other areas of Information Technology (IT). This essential guide will also improve your ability to find and understand recent research and information on important topics. Human Services Technology will expand your technical know-how and help you better serve clients by offering you proven methods and explanations, such as: describing terms--such as hardware, networking, and telecommunications--with easy-to-understand analogies and examples using IT applications to support social policies, improve service coordination among agencies, efficiently manage agencies in order to save time, support workers’decision making with information, and assist clients solving the problems that internal and external issues cause when determining IT needs, such as working with federal reporting requirements understanding and dealing with the 10 most critical IT issues for management Containing dozens of graphs, tables, and figures, this knowledgeable book will help you with any IT problem you encounter. Symbols by certain subjects in the book indicate that you can find more information and references on that issue through links on the book?s accompanying Web site. Human Services Technology will enable you to thoroughly understand and use IT to help you offer improved services to clients and manage agencies with increased efficiency and effectiveness.

`This work provides some tools for sharpening thinking, writing and practice. It is a readable, accessible and highly relevant text, suitable for all social workers' - Professional Social Work `This book will become a key reference text for many social workers both while studying and as established professionals. A well -thumbed text on the bookshelf!' - Janice West, Glasgow Caledonian University Social workers are required to communicate in writing for a range of purposes, and to write effectively for a range of audiences, such as clients, team members, magistrates and policy makers. Writing Skills for Social Workers aims to raise the profile of writing skills in social work practice, and to enhance social workers' written communication skills. The book adopts a logical progression, and each chapter identifies and contextualises the practical skills needed at specific points in training and practice. Overall it will encourage the development of writing skills and techniques which will stand the reader in good stead throughout their professional career. Key features of the book include: " training in core professional writing tasks, particularly case-notes, report and proposal writing " guidance in advanced writing skills, such as writing literature reviews, journal articles, conference papers and funding applications. " a discussion of ethical issues and values, including client confidentiality, privacy and empowerment " advice on using these skills to contribute to the formal knowledge base of social work through the publication of research. By adopting a practical approach the authors have included a number of pedagogical features such as reflective exercises, writing tips for specific tasks, and guidelines for further reading. This engaging book satisfies statutory requirements for training and continuing professional development. It will therefore be an essential study guide for all students, practitioners and managers in social work settings.