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A comprehensive reference manual to the Certified Six Sigma Master Black Belt Body of Knowledge and study guide for the CSSMBB exam.

Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability.". Not only does the book provide you with reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. Explaining Six Sigma processes in language that's easy to understand, the book starts with an overview, followed by specific techniques and procedures. It presents detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. It also: Provides seven separate Excel tool templates—each with its own user guide and additional smaller tools Presents completed Excel sample workbooks for each tool to facilitate your comprehension and utilization confidence Includes downloadable resources with a PowerPoint-based DMAIC training course, the aforementioned Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes embedded in each lesson Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the downloadable resources. This is also true of the figures in the user guides that document the accompanying tools. For each of the tools, the book includes a completed sample workbook. The PowerPoint and Excel lessons and tools are provided in both 2007 and 97-2003 versions.

Process mastery addresses topics relevant to six sigma practitioners including team leadership, six sigma DMAIC methodology, statistical analysis, tools and checklists and Tollgate review preparation.

The 2007 winner of the Masing Book Prize sets out important Six Sigma concepts and a selection of up-to-date tools for quality improvement in industry. Six Sigma is a widely used methodology for measuring and improving an organization’s operational performance through a rigorous analysis of its practices and systems. This book presents a series of papers providing a systematic ‘roadmap’ for implementing Six Sigma, following the DMAIC (Define, Measure, Analyse, Improve and Control) phased approach. Motivated by actual problems, the authors offer insightful solutions to some of the most commonly encountered issues in Six Sigma projects, such as validation of normality, experimentation under constraints and statistical control of complex processes. They also include many examples and case studies to help readers learn how to apply the appropriate techniques to real-world problems. Key features: Provides a comprehensive introduction to Six Sigma, with a critical strategic assessment and a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis. Presents some prominent design features of Six Sigma, and a newly proposed roadmap for healthcare delivery. Sets out information on graphical tools, including fishbone diagrams, mind-maps, and reality trees. Gives a thorough treatment of process capability analysis for non-normal data. Discusses advanced tools for Six Sigma, such as statistical process control for autocorrelated data. Consolidating valuable methodologies for process optimization and quality improvement, Six Sigma: Advanced Tools for Black Belts and Master Black Belts is a unique reference for practising engineers in the electronics, defence, communications and energy industries. It is also useful for graduate students taking courses in quality assurance.

Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the ‘how’ of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.