Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

The need to promote academic activities in telehealth remains a high priority as the discipline expands into new areas of healthcare. Response during 2020 to the COVID-19 pandemic has provided an excellent example of the rapid diversification and impact attainable with telehealth, and may kindle a new momentum for accelerated service design and adoption processes in the future. This book, Telehealth Innovations in Remote Healthcare Services Delivery, is the tenth in the Global Telehealth series. Due to the prevailing COVID-19 pandemic and the restrictions placed on academic gatherings, the organizers issued a general call for contributions, with the intention of attracting a wide cross-section of contributions reflecting the breadth of different aspects of telehealth internationally. The resulting collection offers snapshots of research projects and studies of service experience from five continents, with an emphasis on delivering benefits in regional settings in keeping with the theme of the book’s title. Articles range from descriptions of telehealth networks and clinical-service instances such as cardiac health, mental health and pathology, several in Pacific-rim settings, to more generic papers on the evolution of such services, as well as commentaries on innovative considerations for telehealth such as the emergence of the concept of virtual care, the suitability of health apps, and the status of eHealth readiness in the developing world. This book is a valuable contribution to the body of knowledge on current telehealth research interests and trends, and will be of interest to all those working in the field.

Learn more about how health nutrition experts can help you make the correct food choices for a healthy lifestyle The eighth edition of the Dietary Guidelines is designed for professionals to help all individuals, ages 2 years-old and above, and their families to consume a healthy, nutritionally adequate diet. The 2015-2020 edition provides five overarching Guidelines that encourage: healthy eating patterns recognize that individuals will need to make shifts in their food and beverage choices to achieve a healthy pattern acknowledge that all segments of our society have a role to play in supporting healthy choices provides a healthy framework in which individuals can enjoy foods that meet their personal, cultural and traditional preferences within their food budget This guidance can help you choose a healthy diet and focus on preventing the diet-related chronic diseases that continue to impact American populations. It is also intended to help you to improve and maintain overall health for disease prevention. **NOTE: This printed edition contains a minor typographical error within the Appendix. The Errata Sheet describing the errors can be found by clicking here. This same errata sheet can be used for the digital formats of this product available for free. Health professionals, including physicians, nutritionists, dietary counselors, nurses, hospitality meal planners, health policymakers, and beneficiaries of the USDA National School Lunch and School Breakfast program and their administrators may find these guidelines most useful. American consumers can also use this information to help make helathy food choices for themselves and their families.

Energy Services Fundamentals and Financing, first volume of the Energy Services and Management series, provides a global view of energy services schemes and practices. The book discusses the role of energy services within the larger energy landscape and explores key technical aspects of energy systems for power, heating and cooling, including renewable energy systems and combined heat and power. The book analyzes energy efficiency in several electrical devices, such as motors, lighting and vehicles. It then examines actual energy services business models and policy, before presenting a quick reference section that includes key models and calculations. - Provides an innovative approach to the fundamental aspects related with energy services, including technology implementation and financial schemes - Discusses tools to measure process efficiency and sustainability in power and heating applications - Includes case studies, models and calculations, both technical and financial, as well as downloadable data for simulation and modeling

This open access book presents current knowledge about ecosystem services (ES) in urban planning, and discusses various urban ES topics such as spatial distribution of urban ecosystems, population distribution, and physical infrastructure properties. The book addresses all these issues by: i) investigating to what extent ecosystem services are currently included in urban plans, and discussing what is still needed to improve planning practice; ii) illustrating how to develop ecosystem services indicators and information that can be used by urban planners to enhance plan design; iii) demonstrating the application of ES assessments to support urban planning processes through case studies; and iv) reflecting on criteria for addressing equity in urban planning through ecosystem service assessments, by exploring issues associated with the supply of, the access to and demand for ES by citizens. Through fully worked out case studies, from policy questions, to baseline analysis and indicators, and from option comparison to proposed solutions, the book offers readers detailed and accessible coverage of outstanding issues and proposed solutions to better integrate ES in city planning. The overall purpose of the book is to provide a compact reference that can be used by researchers as a key resource offering an updated perspective and overview on the field, as well as by practitioners and planners/decision makers as a source of inspiration for their activity. Additionally, the book will be a suitable resource for both undergraduate and post-graduate courses in planning and geography.