Service Excellence for Sustainability

Service Excellence for Sustainability
Title Service Excellence for Sustainability PDF eBook
Author Nur Fazidah Elias
Publisher Springer Nature
Pages 95
Release 2021-07-22
Genre Business & Economics
ISBN 9811625794

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This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

Achieving Service Excellence

Achieving Service Excellence
Title Achieving Service Excellence PDF eBook
Author C. M. Chang
Publisher Business Expert Press
Pages 152
Release 2013-11-20
Genre Business & Economics
ISBN 1606495453

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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Values-based Service for Sustainable Business

Values-based Service for Sustainable Business
Title Values-based Service for Sustainable Business PDF eBook
Author Bo Edvardsson
Publisher Routledge
Pages 142
Release 2008-10-31
Genre Business & Economics
ISBN 1134047576

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This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

The Six Principles of Service Excellence

The Six Principles of Service Excellence
Title The Six Principles of Service Excellence PDF eBook
Author Theo Gilbert-Jamison
Publisher AuthorHouse
Pages 158
Release 2005-08-09
Genre Business & Economics
ISBN 1456720694

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In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Uplifting Service

Uplifting Service
Title Uplifting Service PDF eBook
Author Ron Kaufman
Publisher
Pages 0
Release 2012
Genre Business & Economics
ISBN 9780984762507

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Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Service Excellence in Governance

Service Excellence in Governance
Title Service Excellence in Governance PDF eBook
Author D. Du Toit
Publisher Heinemann Educational Books
Pages 452
Release 2002
Genre Business & Economics
ISBN

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Corporate Sustainability in Africa

Corporate Sustainability in Africa
Title Corporate Sustainability in Africa PDF eBook
Author Samuel Adomako
Publisher Springer Nature
Pages 460
Release 2023
Genre Electronic books
ISBN 3031292731

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This book addresses empirical, theoretical, and policy perspectives in its examination of the development of sustainability management of African firms. Documenting cases of sustainable activities across Africa and accelerating knowledge about the opportunities and challenges facing firms operating in Africa, the chapters examine various aspects of sustainability and sustainable entrepreneurship/innovations in the African context. The authors seek to shed light on how African nations can be positioned to meet the 2030 Sustainable Development Goals as well as the innovative strategies necessary to improve sustainability practices of African firms for greater success. With guidance for scholars and policymakers, this book will serve as a valuable resource, providing readers with an up-to-date and contextual understanding of sustainability practices, drivers, and challenges in Africa. Samuel Adomako is Associate Professor of Strategy at the Birmingham Business School at the University of Birmingham, UK. Albert Danso is Associate Professor of Accounting and Finance at the Leicester Castle Business School at De Montfort University, UK. Agyenim Boateng is Professor of Finance and Director of Finance and Banking Research Centre at the Leicester Castle Business School at De Montfort University, UK.