A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.

Serving the Lord is something that is best begun in His immediate presence. When a person has served Him in His immediate presence and satisfied His heart, He may send such a one to go and serve on His behalf. Serving the Lord in His immediate presence consists essentially in worshipping Him. Of the leaders of the church in Antioch it was said, "While they were worshipping the Lord and fasting, the Holy Spirit said, 'Set apart for me Barnabas and Saul for the work to which I have called them.' Then after fasting and praying, they laid their hands on them and sent them off" (Acts 13:2-3). Barnabas and Saul were sent out to serve from the presence of the Lord to the work to which God had called them. They were ministering in His presence when He sent them away to minister on His behalf. All service of the Lord ought to begin that way. Serving the Lord is invariably tied to resurrection life. No one can truly serve the Lord without that He, the Lord of all glory, has taken the initiative to bring that one into His service. This is so because those who serve Him must know death with Christ and resurrection with Him. Service is the flow of the life of God, and without resurrection life, there can be no flow. People can do many things in the Lord's name, but only that which flows from life will last, and to have the flow of life there must, first of all, be death. A person will minister in proportion to the extent to which he has died and risen with Christ. Those who spare them¬selves the hard demands of the cross will find that they have also spared themselves the ministry of life. The extent to which a person surrenders himself to death to the world and the flesh, is the extent to which that one will know resurrection life and resurrection ministry. There can be a work in might and power that is not fully of the Holy Spirit. Samson ministered in power, although he was out of vital fellowship with the Holy God. God demands holiness from all who would serve Him to His satisfaction. Finally, we want to say that Christian work is acceptable in His sight and satisfies His heart only to the extent to which it is in harmony with His will and under His direction. Every work that is outside His will and direction is not only useless; it is an abomination to Him. Too many believers today are doing nothing for the Lord. They are shy and withdrawn and lack boldness and a clear sense of direction. Where are those who would dare to step out at His command and take entire villages, towns, provinces, nations, and continents for Him? Where are those who would seek great things for Him? My prayer is that the Lord of the harvest should use these messages to raise servants and slaves unto His glorious Son, and that such will start in His presence and, as He directs, end in the uttermost parts of the world. Lord Jesus, ignore the weaknesses and shortcomings both of these messages and of the human messenger, and use them, Lord, for Your glory. Amen.

This is a collection of four works by Bob Serling on how to build your Professional Service oriented business into a million dollar powerhouse. Practical advice and sample marketing information are provided. In addition, purchasing this book entitles to reader to download four pre-recorded QA sessions with the author

Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the borders between information technology and telecommunications. And the way we do business is ever more dominated by electronic exchanges of information. Is our technology ready for the open market of networks and services? Can we manage the growing complexity of computing and telecommunications technology and place it at the service of the people? The challenge for the research community is to develop the tools and techniques that will ultimately bring the full power of communications and information to everyone, in a way that everyone can easily use. The Sixth International Conference on Intelligence in Services and Networks (IS&N’99) is all about technology for paving the way to the open services market. Since the first IS&N conference in 1992 the focus of the IS&N program has continually shifted. We see existing technologies maturing while new ones emerge, but the bottom line has always been putting technology at the service of the people.

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service Nordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.

Measuring the quality of intangible service products has become a great challenge for managers, administrators and policy makers in the health services industry. Patient satisfaction or dissatisfaction is a complicated phenomenon that is linked to patient expectations, patient rights, health status, personal characteristics as well as health system characteristics. However, patient satisfaction as an indicator of quality of healthcare has evolved as an outcome measure and patient satisfaction surveys are being increasingly identified to be established yardsticks to measure success of the service delivery system functional at hospitals.