Donald L. Kirkpatrick presents a system for evaluating the effectiveness of a training program. The system assesses four types of information: the reactions of the participants, the learning they achieved, changes in their behavior, and the final business results (such as increased production, improved quality, decreased costs, or higher profits). This solid, organized approach to evaluation includes guidelines, sample questionnaires, charts and formulas, as well as case studies of companies using this approach. However, because it is fairly dry and technical, this book primarily will interest those who run or rely upon training programs. The summaries of the first chapters - covering the evaluation system - can provide managers and executives with a general idea of this approach and the research involved. But getabstract particularly recommends this book to those leading training programs, because they can use its specific material as a reference when undertaking evaluations.

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