This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.

The book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that could be used during virtual, in-person, telephone or video conferences (as opposed to emails, workpapers, and reports).

Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you were better at delivering feedback, receiving criticism, and using positive language. ...you were perceived as more diplomatic and charismatic. Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

The digitalization of companies is a recurrent topic of conversation for managers. Companies are forced to evolve at least as fast as their competitors. They have to review their organization, their processes, and their way of working. This also concerns auditors in terms of their audit strategy and working methods. Digitalization is the tip of the iceberg that represents the increasing reliance on information technology of the company’s information system. Companies have seen new competitors succeed with a digital approach, competitors that have opened new markets or new ways of interacting with their customers, and all business processes can be digitalized. In this new paradigm, auditors have to renew themselves too. Long gone are the days of auditors specializing in one technique, like financial auditors or IT auditors. This makes it a phenomenal opportunity for auditing to renew itself, embracing the vision of the company’s information system: long live the information system auditors! This book proposes you to go step by step from a common understanding of our history of auditing to gradually defining and justifying the impacts of digitalization on the audit strategy and the preparation of audits.

Have fun presenting these activities and build your employeesOCO communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participantsOCO awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job."

The Security Hippie is Barak Engel’s second book. As the originator of the “Virtual CISO” (fractional security chief) concept, he has served as security leader in dozens of notable organizations, such as Mulesoft, Stubhub, Amplitude Analytics, and many others. The Security Hippie follows his previous book, Why CISOs Fail, which became a sleeper hit, earning a spot in the Cybercannon project as a leading text on the topic of information security management. In this new book, Barak looks at security purely through the lens of story-telling, sharing many and varied experiences from his long and accomplished career as organizational and thought leader, and visionary in the information security field. Instead of instructing, this book teaches by example, sharing many real situations in the field and actual events from real companies, as well as Barak’s related takes and thought processes. An out-of-the-mainstream, counterculture thinker – Hippie – in the world of information security, Barak’s rich background and unusual approach to the field come forth in this book in vivid color and detail, allowing the reader to sit back and enjoy these experiences, and perhaps gain insights when faced with similar issues themselves or within their organizations. The author works hard to avoid technical terms as much as possible, and instead focus on the human and behavioral side of security, finding the humor inherent in every anecdote and using it to demystify the field and connect with the reader. Importantly, these are not the stories that made the news; yet they are the ones that happen all the time. If you’ve ever wondered about the field of information security, but have been intimidated by it, or simply wished for more shared experiences, then The Security Hippie is the perfect way to open that window by accompanying Barak on some of his many travels into the land of security.

In "Finding your Granite", Executive Leadership Coach and Mentor Douglas Pflug walks you through some of the life experiences, lessons and key take-ways from his years as a dual sport university athlete, 28 years as a police officer, 30 years as an elite strength and conditioning coach, mentor and leader. Douglas accomplishes this through four very dynamic, energetic and heartfelt sections entitled: "The Struggle" "Dash Leadership" "Four Cornerstones of Personal Leadership" and "Rise Up and Excel". The Author’s mentoring and protégé process and implementation of #RiseUpAndExcel and #StrongerFasterFitter methodologies assists people in discovering "who they were, who they are and whom they want to be" moving forward in this post COVID 19 world. This book was written through the eyes of an "everyday guy" and designed to educate, entertain and inspire front line 911 emergency workers to seek and achieve their potential. Additionally, this book will also be an essential resource for individuals and business leaders who wish to stay ahead of the evolving leadership trends of strategic thinking, inspiration and motivation, strong interpersonal skills, vision, decisiveness and passion.